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Dell's Exploding Laptop Autopsy
An anonymous reader writes "Dell has gone to the Consumer Product Safety Commission looking for help determining the cause of death for its exploding laptop. Dell has been blaming the lithium ion battery; the commission seems to have had a few problems with those batteries in the past."
...but I do applaud their willingness to at least show a hint of taking responsiblity for these problems. If there is a hint of them refusing to help people affected by this condition I haven't seen it yet, not out of ignorance but for not Googling it.
Today I got a letter in the mail from my old insurance agency who is being sued in a class-action lawsuit regarding discrimination based on credit reports against the Fair Credit Reporting Act. Of course, the class action settlement included the phrase "xxx is admitting no wrongdoing in this case..." Maybe there wasn't any wrongdoing; I don't know. But this damned phrase has become so commonplace it was the first sentence I looked for when opening the letter with the details of the settlement.
For once I'd like to see someone step up and take responsibility. The problem is these people read the same headlines I do every day in which some dumbass can sue for whatever reason they deem applies to them and win millions in a settlement.
We can't have companies exposing themselves to such litigation (excepting that there is no real negligence there) and getting sued into obliion. But just once I want to see a company take the high road and say "Yeah, we fucked up. Sorry. What can we do to make it better?"
Dell gets a smiley face in my daily repoirt card for this.
"This food is problematic."