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Microsoft Retracts Private Folder Option

An anonymous reader writes "Just recently, an update to Windows added the option to password-encrypt a personal folder. The intent was to allow users who share PCs to have a measure of privacy, but C|Net reports the company is now removing that functionality with a patch. IT managers hit the roof when the option was added, complaining of the possibility of lost passwords and inaccessible data." From the article: "'Oh great, have they even thought about the impact this could have on enterprises. I'm already trying to frantically find information on this product so that A) I can block to all our desktops and B) figure out how we then support it when users inevitably lose files. I can see the benefit in this product for home users, but it's a bit of a sloppy release by Microsoft,' Stuart Graham said in a posting on Windows Server-related site MSBlog."

50 of 336 comments (clear)

  1. That could've been a good feature! by Just+Some+Guy · · Score: 5, Insightful

    If it actually worked as advertised, that'd be something I'd want to use. The correct answer for companies is to 1) forbid its use (just like you wouldn't let employees PGP-encrypt their work), and 2) find out how to disable it in Active Directory. Don't just dike out the functionality, though!

    --
    Dewey, what part of this looks like authorities should be involved?
    1. Re:That could've been a good feature! by Anonymous Coward · · Score: 5, Interesting

      Here is an idea for those IT managers complaining, DONT allow users to install applications. What kind of a security policy do you have that allows users to just install software. Frankly I like this feature, it is simple to use for home, and is a better option than EFS at home.

    2. Re:That could've been a good feature! by Penguin+Follower · · Score: 4, Insightful
      "On XP home, I can give my users only the most basic rights, they belong to the group Users. This is as limited as it gets, and they can still install programs by default (they just have to be signed and can't make machine/domain level changes)."

      Of course, we're talking about the enterprise here, so XP Home is an exception. In an Active Directory domain, using Group Policy I can pretty much lockdown whatever I need to. I could make your start menu have only a couple items, make your account use a predefined user profile (and a read-only profile at that so, that any changes you make are gone at next login). I can even set domain-wide everyone's home page in Internet Explorer (and I can change pretty much every other setting in IE as well). The point being here, is that as the original poster said, you can lock Windows down to disallow users installing updates from Microsoft.

    3. Re:That could've been a good feature! by rah1420 · · Score: 3, Insightful

      Just tell users 'if you use this and lose data you are on your own'

      Suuuure. That will work when the CEO comes a-knockin' on the door... "uh, Nurb, I had my speech to the local Chamber of Commerce in this folder, I sweated bullets on it for six weeks, the speech is in three hours, and [I forgot the password|the password doesn't work]."

      we do allow PGP

      My point exactly. It's doubtful the CEO will know enough to PGP encrypt a file, but they do know how to get to that context menu quickly enough...

      Not that I'm espousing deleting the functionality, mind you; it's pretty cool. But the premise of "making the user responsible" seems credible in inverse proportion to the level at which the person is in the company.

      --
      Mit der Dummheit kämpfen Götter selbst vergebens.
    4. Re:That could've been a good feature! by GiMP · · Score: 4, Insightful

      > Firefox is nice for home users, but it has no place in the corporate world yet.

      The problems you cited are problems in Windows, not in Firefox. In fact, Firefox has a built-in auto-update feature. On Linux systems, it is included in in the distribution's auto-updates.

      The problem is that MS Windows does nothing to provide a centralized auto-update feature. If anything, your argument is to mean that Windows has no place in the corporate world yet.. which, is true, but not in practice.

    5. Re:That could've been a good feature! by Anonymous Coward · · Score: 4, Insightful
      The problems you cited are problems in Windows, not in Firefox. In fact, Firefox has a built-in auto-update feature. On Linux systems, it is included in in the distribution's auto-updates.
      So are you suggesting that regular users get write access to Firefox' directory? That's a no-no. Do you give all users on your Linux/UN*X boxen write access to /bin, /sbin, /lib, /usr/lib...? Are you saying that users on Linux get to update the one and only copy of Firefox on the system, sans sudo?

      Windows has nothing to do with this. Program files go into, well, Program Files. That's a strictly read-only directory for the Users group. And that's why, to update Firefox, you have to run it as administrator. The same holds for all other software - except that MS software gets updated through WSUS, and to some extent, can be centrally controlled through AD group policies - something that's unavailable in Firefox.

      What is your point?

      The problem is that MS Windows does nothing to provide a centralized auto-update feature.
      Of course not. Oh, you were talking about The One True Repository; well, you're out of context here.

      If anything, your argument is to mean that Windows has no place in the corporate world yet.. which, is true, but not in practice.
      It's true in your delusional mind - hundreds of millions of corporate workstations running Windows without problems and hundreds of millions of users refute your insane claims.
    6. Re:That could've been a good feature! by v1 · · Score: 4, Interesting

      You're falling into the oxymoron of "windows security" again.

      I find it amusing that Mac OS has had filevault for what, several years now, with no resulting cataclysm. MS introduces it and half the PC IT flip their lids and MS runs scared. What is wrong with these people? Sorry if I sound like a BOFH but if the user puts data into a vault and then loses their password, they will get no pity from me. Do we cry for the neighbor that just locked his keys in his car while it was running? No, we laugh and point fingers. Some actions carry a built-in penalty for blatant stupidity, and this is one of them. If I put a hammer in the toolbox at work and Joe cracks his thumb trying to hang a picture in his cubicle, do we chase after me for leaving a dangerous object within reach of the monkeys? No, again we laugh and point fingers.

      If your company is impossibly tilted toward the users, then just add a line to the AUP that states that filevault or whatever is not and cannot be supported by IT and if you have problems with it you should not expect any help.

      In some organizations, the head of IT thinks he's god. More often though it seems, the users think they are the chosen ones and that IT can do the work of gods.

      --
      I work for the Department of Redundancy Department.
    7. Re:That could've been a good feature! by RShizzle · · Score: 3, Insightful

      Unfortunately, user stupidity is something IT constantly has to worry about. Imagine if you're the IT Director, and the President has just locked the annual budget reports in an encrypted vault. It's somewhat difficult to just point a finger at him and laugh.

      Though Mac OSX has some great features, and is a fine operating system, it does not support some of the niche software and does not have the capabilities to be deployed in a company of hundreds, or thousands of computers. There could very well been issues with the filevault had it been deployed in corporate environments en-mass. Tools like Active Directory is absolutely crucial to running most IT infrastructures, as is controlling user access to the server and their own computer.

      One of the key goals of an IT department is to make it impossible for the user to screw up their system, not to say "nope. we don't support that" when someone makes an error, which is inevitable.

      I find your post somewhat naive. What you're suggesting isn't practical or realistic. It just isn't how departments of any sizable company work. To allow "Joe to crack his thumb with the hammer" might very well leave systems vulnerable to outside attack, or allow precious company data to be lost. Just because Joe was stupid doesn't mean that the consequences of his actions will be acceptable.

      Instead, it would make more sense to have such a feature off by default (in Corporate versions), and easily controlled through GPOs in the Active Directory. Another option is when it's enabled, an additional key is created and stored by the IT department, preferably on a backed-up drive inaccessible to everyone.

    8. Re:That could've been a good feature! by NtroP · · Score: 3, Informative

      On OS X, you have the option of creating a "Master Password" that has the ability to unlock any encrypted home directories. It shouldn't be too hard to implement a setting that says a Domain Admin can unlock any encrypted files on computers that are joined to their domain. Something is fishy here. There has to be more broken with this scheme than just the user being able to encrypt their data.

      --
      "terrorism" and "pedophilia" are the root passwords to the Constitution
  2. Nothing for you to see here. Please move along. by The+MAZZTer · · Score: 4, Informative

    Oh great, they retracted the article too!

    But more seriously... you can still download it here: http://fileforum.betanews.com/detail/Microsoft_Pri vate_Folder/1152200243/1 (redirects to download.microsoft.com) all that was removed was the HTML download page.

    On a related note, are the legions of ZIP tool companies going to retract ZIP encryption or password protection? Other archive format encryption schemes? How about general encryption programs? Oh f***, I wrote a DES implementation once, I'm screwed now aren't I?

  3. Who cares... by Poromenos1 · · Score: 5, Informative

    TrueCrypt is your friend. It's open source, it mounts as a drive and you can even have hidden volumes (so you can deny having stored porn when your gf tells you to show her). It's great.

    --
    Send email from the afterlife! Write your e-will at Dead Man's Switch.
    1. Re:Who cares... by Sheetrock · · Score: 3, Funny

      Well, one can do this at the risk of having her think you're pleasuring yourself to video game walkthroughs and Linux HOWTOs, anyway.

      --

      Try not. Do or do not, there is no try.
      -- Dr. Spock, stardate 2822-3.




    2. Re:Who cares... by lawpoop · · Score: 5, Funny

      Hey, I was always *excited* when a gfr asked me to show her the porn ... ;)

      --
      Computers are useless. They can only give you answers.
      -- Pablo Picasso
    3. Re:Who cares... by Poromenos1 · · Score: 4, Funny

      Not when "the porn" is pictures of her you took when she was sleeping ;p

      --
      Send email from the afterlife! Write your e-will at Dead Man's Switch.
    4. Re:Who cares... by Anonymous Coward · · Score: 5, Funny

      ...6 years before she met you.

    5. Re:Who cares... by Kadin2048 · · Score: 4, Funny

      It's way worse when "the porn" is pictures of other people that you took when they were sleeping.

      --
      "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
    6. Re:Who cares... by Anonymous Coward · · Score: 3, Funny

      I can replace my porn, but a girlfriend who can repartition a drive and install linux? She's a keeper ;)

    7. Re:Who cares... by gkhan1 · · Score: 4, Funny

      Yeah, because incase you lose all of your porn, it's so hard nowadays to find more of it on the internet.

  4. What an example of technology outpacing function.. by Sheetrock · · Score: 3, Funny

    I recognize that there may be some degree of opprobrium as a result of pointing this out, as most of us here believe in bringing the newest and fastest technology to bear on a given problem. I don't disagree with this approach; indeed, given Moore's Law and costs not dramatically increasing, one would be a fool not to recommend the regular upgrade of hardware and software every two to five years, depending on circumstances.

    Irregardless, news such as this points out that sometimes blindly following technology without carefully measuring its implications on IT and data processing can create issues. In the interest of bettering our approach to systems analysis and design, I feel it is important to quote: approximately 90% of the typical activities on 1/3rd of the computer systems out there can take 10-15% longer than performing their equivalents using a 50/50 methodology of planning the computing tasks first, computing the planned tasks second. In other words, you have to know where you are and where you want to be before you purchase and implement new systems; otherwise you not only run the risk of a wasted investment in extra or unnecessary technology (such as private folders when you only need and want public ones) but of having to backtrack and start again to purchase new technology to meet current, previous and future uses.

    Unfortunately this seems intuitive but it's not; in fact, in many ways it can actually be seen to be counterintuitive. In other words, it's a balance -- one of considering the importance of keeping pace with current technology while retaining past and projected compatability with previous and anticipated data storage and processing needs.

    --

    Try not. Do or do not, there is no try.
    -- Dr. Spock, stardate 2822-3.




  5. Speaking of which by djupedal · · Score: 3, Funny

    Why is there an option to adjust view incidence of Apple, but not MS? I would love to be able to have the option to push MS out to the horizon, please?

    "...but it's a bit of a sloppy release by Microsoft"

    Hate it when that happens...

  6. Sigh.. by ChowRiit · · Score: 3, Insightful

    Couldn't they have just put a warning message/dislaimer in?

    This sort of kneejerk reaction, removing a useful feature, is excedingly irritating. It's not users aren't aware of the fact that if you password something, you'll then need to REMEMBER the password...

    1. Re:Sigh.. by will592 · · Score: 4, Insightful

      I'm sure people will flame for this, especially hard core IT types, but at some level the reason that users forget passwords lies with IT/Security types themselves. Forcing users to remember passwords on multiple, disparate systems that each have unique restraints (No passwords that have been used in the last X changes, 3 different character classifications, passwords must be X characters long, that must be changed every X days) almost forces users to write down their passwords somewhere that they can retrieve them easiy. The problem is further compounded when the users is locked out after only a very few attempts. I understand the reasoning behind every rule but it is unreasonable, in my opinion, to force some sort of data entry clerk or analyst to remember logins for 4 different, often times rarely used, accounts that all have different security parameters. If you can't provide single sign on for your users and you have DOD grade requirements, then I think you lose the justification for being upset when they forget their passwords.

      Just my humble opinion,
      Chris

    2. Re:Sigh.. by CastrTroy · · Score: 3, Insightful

      There's nothing wrong with writing your password down and keeping it in your wallet. You keep your credit cards, money, social insurance card, and a lot of other important stuff in your wallet. Why wouldln't your passwords be safe in your wallet. Besides, if you write them in a secret code, then nobody else can read them.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    3. Re:Sigh.. by anti-human+1 · · Score: 3, Funny

      What good does the piece of paper do me when all I can see is: ******** ?

  7. incompetent? by MustardMan · · Score: 4, Insightful

    I'm really starting to wonder if windows administrators should be working at my local burger king instead of with computers. It seems an awful lot of MS policy is dictated by these neanderthols. Hey - nice encryption feature added, and admins freak because they don't know how to block it. Sounds like the administrator's fault - they can't keep their users from installing unauthorized software? Encrypted folders should be the LEAST of their worries.

    It reminds me of the idiotic microsoft security fix cycle. Every user in the world has to wait for MS patch day because some whiney admins wanted to be able to schedule their vacation time. Hey jackasses - if you don't want to update on a given day, don't update on that day. Why should the rest of us be waiting for a fix to fit someone else's schedule?

    1. Re:incompetent? by 93+Escort+Wagon · · Score: 4, Insightful

      "It reminds me of the idiotic microsoft security fix cycle. Every user in the world has to wait for MS patch day because some whiney admins wanted to be able to schedule their vacation time. Hey jackasses - if you don't want to update on a given day, don't update on that day. Why should the rest of us be waiting for a fix to fit someone else's schedule?"

      Ah, who says Microsoft doesn't know how to do PR? "Patch Tuesday" was indeed sold to us as being schedule friendly; but the actual intent was to improve Microsoft's security image. Microsoft realized that releasing patch after patch every few days was making people think (rightly) that their OS was riddled with bugs and holes - even the non-IT press was talking about it.

      It seems to have largely worked. What with the "express install" option and such, most folks don't even realize they're installing 18 separate patches for a given month. We even get people on here, who should know better, mouthing untruths like "Oh, no one even knew about those holes until Microsoft patched them - so it's the user's fault if they get hacked".

      --
      #DeleteChrome
  8. Re:Why didn't MS see this coming? by ResidntGeek · · Score: 5, Funny

    Do not ever say "lol" on slashdot again, do you understand me? Never. This is my sanctuary from the rest of the internet. If you ruin it I will hunt you down. Same goes for not capitalizing, needlessly doubling question marks, and smileys, to a lesser extent. This is not AIM.

    By the way, the folders are fucking ENCRYPTED. You can't decrypt data by saying "THIS IS YOUR ADMINISTRATOR, OPEN UP!"

    --
    ResidntGeek
  9. Re:Why didn't MS see this coming? by uarch · · Score: 3, Interesting

    Because its not IT people developing the features.

    At most companies the closest developers (and PM's if you're MS) at come to IT is when they have a problem with their office workstation. They call/email IT and someone swings by to fix the problem.

    Sure, there are companies where the IT people think up & implement features in key products. MS is not one of them.

  10. WPF was released with good intentions by dfloyd888 · · Score: 5, Insightful

    Windows Private Folders was released with the best of intent, but I can see 3-4 things that would have made it not so controversial.

    First, document how it stores/encrypts files. Does it sit on a front-end of an archiver or is it a pass-through encryption similar to what CFS does? What encryption algorithms does it use? WPF needs a lot more documentation.

    Second, release a group policy add-on that domain admins can use to restrict or block its use. MS should have released a domain policy add-on a couple weeks before the utility is available, so companies can push out a policy denying use of this utility on their network, or specifying a "master" password using a password or an EFS key for recovery reasons. This utility is good, but on computers owned by a business, this utility can create major liability and regulation issues.

    Third, it needs to be written with security in mind. How is the password stored? Is the password hashed, or is the password stored by decrypting part of the file similar to what TrueCrypt does so a hash algorithm failure doesn't compromise security? What mode (ECB, CBC) is the encryption running in? Is the decrypted password stored in secure memory, or can it be swapped to disk?

    Windows Private Folders isn't a bad utility, and I wish MS would release a version 2.0 of it that addresses concerns of business domains and some more documentation on how it works -- it is made for an easy to use place for home users to stick files in they don't want others to read. WPF just needed a little more planning behind its release.

  11. Fsck IT by Detritus · · Score: 3, Insightful

    It's a shame that Microsoft caved in to the whining of the IT control freaks. There are legitimate reasons to encrypt sensitive information, even in the corporate setting. If you think that the possession of the Administrator password means that you should have unfettered access to every scrap of data on the network, you need to see a psychiatrist about your delusions.

    --
    Mea navis aericumbens anguillis abundat
    1. Re:Fsck IT by jimicus · · Score: 4, Insightful

      Being able to access the data and actually doing so are two different things.

      I need to be able to access the data, if only for backup purposes. The person in the company with the password might be run over by a bus tommorow. Or if you prefer something less dramatic, they may regularly change their password (good!), forget their old one (who cares?) and then need to restore from an old backup to prove what was on the system 6 months ago (Ah....).

      But at the same time, with that power comes responsibility. If I was found to be accessing the data for any purpose other than "to provide a copy to give people who have a legitimate need to access it", I'd be sacked so fast....

    2. Re:Fsck IT by Kadin2048 · · Score: 4, Insightful

      I think you're viewing the issue too narrowly.

      In any large company, there is a lot of information floating around that you are probably better off not having access to.

      While it doesn't make sense to have every secretary and general low-level peon be able to encrypt stuff in such a way that nobody can ever recover them, I would not want to have automatic access to extremely sensitive high-level stuff stored on the executive's systems. Why? Because if somehow it gets leaked, and you have the root password, you have zero plausible deniability. In other words, you become quite easy to scapegoat.

      If you work someplace where there isn't any internal backstabbing, and nobody above you would ever consider hanging their poor sysadmin out to dry in order to save their own pillowtalking ass, then great. Let me know where to send my resume.

      Generally speaking, while I would want to be sure that I had admin/override rights to all the people below me in a chain of command, I wouldn't want to have those rights to people above me in the chain of command. Not because I'd find the idea of reading my boss' email particularly tempting, but because when something Bad Happens, I want to be able to say with absolute candor, not only didn't I do anything, but I couldn't possibly have done anything.

      It's like having the keys to a file cabinet which contains information way above your security clearance level. I wouldn't want to have them, because I don't want to be the guy in the hot seat when somebody way above my pay grade fucks up and decides to find someone expendable to take the blame.

      Let the executives have their personal encrypted folders, with a nice big warning sign that says "If you forget your password, NOBODY ELSE WILL BE ABLE TO ACCESS THIS." If they forget their passwords, then it's their problem, or if they maliciously encrypt things as they're tendering their resignation, then it's Legal's problem. The last thing I'd want to do is make it my problem.

      --
      "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
  12. IT Managers should try doing their jobs instead by petard · · Score: 4, Insightful

    Instead of pitching a fit about new Microsoft software, why don't "I.T. Managers" do their jobs and manage the damn I.T.? Really. There are complex problems in I.T. for large businesses, but this is absolutely not one of them. Microsoft has given them the ability to manage software isntallations for years now. It's very simple, really. Users who cannot be trusted to install software like "Private Folder" without exposing the enterprise to increased risk of data loss should not have permission to install software. Full stop.

    Is it really easier to shout at Microsoft than restrict users? Because shouting at Microsoft won't prevent users from using the dozens of equivalent apps available for download from other companies unless you also restrict users appropriately.

    --
    .sig: file not found
  13. Re:Who's threatened? by MoneyT · · Score: 3, Insightful

    Not that I agree with incopetent IT managers who can't figure out how to lock certain options in a system dictating software policy for Microsoft but while individuals may have a right to privacy and to keep things to themselves, they certainly don't have a right to store it on MY system. The problem is, too many people assume that because they use something it is now theirs to do with as they please and that's not the case. The computer belongs to the company, if they let you do non work related things on that computer that's their perogative but you have no right to use that computer for any purpose other than those the company allows you to do. Now by the same token I believe that if a company is going to require that I use my personal equipment for a job, that I have the same rights and control over that equipment as they have over theirs which means if I want to store that information triple encrypted that's my perogative because it's my machine. But unless it's a personal machine, you have no rights to do anything on it.

    --
    T Money
    World Domination with a plastic spoon since 1984
  14. Re:Why didn't MS see this coming? by Xzzy · · Score: 5, Funny

    You must have pretty low standards if you think of Slashdot as a refuge from idiocy.

  15. Re:Why didn't MS see this coming? by ResidntGeek · · Score: 5, Funny

    That's exactly what I have. I just graduated from a Catholic school, in Florida. You can guess how much faith I have in other people.

    --
    ResidntGeek
  16. Re:Key escrow? by Trepalium · · Score: 4, Insightful

    I see you've never worked in support, have you? The sysadmins WILL be held responsible for all data on the network, even if they are not given access to it. Therefore, it's in the syadmin's best interest to make sure that they can acquire access to it in any type of emergency. Besides, with full access to all the workstations, do you think that bypassing encryption on files that are still accessable is terribly difficult? There are a lot of keyloggers out there, and I'm sure one of them would be able to sniff the password as it was entered. If you're unable to trust your system administrators, you've got bigger problems.

    --
    I used up all my sick days, so I'm calling in dead.
  17. Re:Customer, ease of use, security by kfg · · Score: 3, Insightful

    MS seems to have forgotten who their real customer is.

    Dell, the RIAA and the DVD Forum.

    KFG

  18. I decided to try this software by CyberSlugGump · · Score: 3, Informative

    I was not impressed.
    Machine locked up when trying to change password. Apparently Symantec AntiVirus 9's AutoProtect feature was the problem. (Disabling AutoProtect lets you change the password.) Because Private Folder 1.0 is not officially supported by Microsoft, there is no way to report this isssue.

    Microsoft Private Folder 1.0 has an option to export encrypted files. The files remain encrypted, but the password must somehow be embedded in the exported files since you can go to a different computer with Private Fodler 1.0 installed to decrypt the files. HOWEVER, if hard drive crashes and you need to use data recovery software (R-Stuio, GetDataBack, etc.) there is no straight forward way of decrypting the files even if you know the password. Boot a machine with BartPE to look at the "My Private Folder" directory and the encrypted files look different than exported files (which leads me to think the password is embedded in the exported files). If you copy and paste encrypted files to that directory from BartPE/WinPE, you can make the data "unrecoverable"....

    1. Re:I decided to try this software by gr8dude · · Score: 3, Informative
      HOWEVER, if hard drive crashes and you need to use data recovery software (R-Stuio, GetDataBack, etc.) there is no straight forward way of decrypting the files even if you know the password.


      Data loss can be really painful, if the data were encrypted. Normally, the decryption key is embedded into the encrypted file itself, but the encryption key (let's denote it with k_E) itself is encrypted with something, a password for example, or the password's hash. So, even though k_E resides inside the encrypted file, it doesn't make the file less secure, but it does make it more fragile. If there's a one bit change in the part of the file which holds k_E, then the data are gone forever. When k_E is obtained by decrypting it using the password (or the password's hash), it will not be correct, because of that flipped bit. So the data recovery programs you mentioned may be able to physically recover the data, but that is useless, because at the logical level - the gathered data are encrypted, and the true encryption key was lost. If something like CBC mode is used, then an error in the first decrypted block will propagate to the next, and so on.... What you will recover is a bunch of crap.

      The solution is to make a backup of the area of the file which contains k_E, provided that the encryption software allows you to do that. If it doesn't, then I am afraid to use such a program (unless somebody guarantees I will never have power outages, and my hardware will never fail, and my OS is going to last forever, etc). Of course, you can always backup the encrypted file itself, but then the backup is of a much greater size that it could have been if you backed up only k_E.
  19. Re:What an example of vocabulary outpacing functio by mliikset · · Score: 3, Informative

    'irregardless' IS a properly constructed word. It means 'not regardless', which is not, I'm sure, what he meant to convey.

  20. Private Folders, harsh admins, and common sense by FractalZone · · Score: 4, Insightful

    I always find it amusing when you have IT people developing features for Windows that really don't understand IT in the real world. Then they release something and are shocked when IT managers are furious over it. One would think MS would have a real good understanding of the IT environment and what is and is not a good idea.

    Many IT administrators are barely-in-the-closet fascists. They enjoy making sure that their user bases have no privacy, cannot use their organizations phones or computers for anything that isn't "strictly business", are constantly under surveillance at the workplace, etc. These admins are usually on power trips -- they are usually hated by the users of the systems they (supposedly) support and those users often take pleasure in working against them in subtle (or at least anonymous) ways. These "Users versus IT Gestapo" situations are often entertaining to observe, as long as one isn't part of the problem.

    At the other extreme are the system and network administrators who allow (even encourage) users to do (or install) whatever they damn well please on their workstations (unless the action is obviously malicious or illegal). These admins must be masochistic -- the more computer illiterate the user base, the more likely it will figure out ways to create problems which require a week's worth of IT's time to correct, on a daily or even hourly basis. These nearly anarchistic computing environments are a lot of fun while they last -- which is rarely for longer than it takes for an oh-so-clever user to crash a server, delete someone else's files, sell organizational secrets, buy a drop-in pr0n site package and run it on the facilities at the workplace, make (what she thinks are) anonymous death threats, etc.

    Somewhere in the middle are the administrators who can usually leave their work at the office at the end of the day but who don't mind if users want to access and maybe save personal email messages or other files from work (where the spiffy color laser printer sometimes gets used to print pictures of a worker's newborn baby or a photo that an employee wants to hand in his cube), and realize that most sane people don't truly compartmentalize their work and personal lives; that overlap is normal and natural, usually inevitable, and often beneficial -- that most folks want/expect some personal privacy in the workplace and to be cut a little slack when using office resources for personal reasons.

    As someone who has tried to fall into that third, loosely defined group of IT administrators/managers when I've held such positions, I find it to be worth the effort to do the balancing/juggling act. Then again, I'm a practical libertarian and not a compulsively anal authoritarian by nature.

    --
    "You're young, you're drunk, you're in bed, you have knives; shit happens." -- Angelina Jolie
  21. Re:Key escrow? by zCyl · · Score: 4, Insightful

    I see you've never worked in support, have you? The sysadmins WILL be held responsible for all data on the network, even if they are not given access to it.

    This is like saying the Postal Service is responsible if a letter I write in Sanskrit arrives at its destination in Sanskrit instead of English.

    The sysadmin should preserve the data just fine, the encrypted data. If employees keep losing their work to encryption, treat the employees the same way you would treat them if they keep inadvertantly shredding important documents. You wouldn't complain to the shredder company because the shredder doesn't have an undo button.

  22. Re:Private Folders, harsh admins, and common sense by gregmac · · Score: 3, Interesting
    Somewhere in the middle are the administrators who can usually leave their work at the office at the end of the day but who don't mind if users want to access and maybe save personal email messages or other files from work (where the spiffy color laser printer sometimes gets used to print pictures of a worker's newborn baby or a photo that an employee wants to hand in his cube), and realize that most sane people don't truly compartmentalize their work and personal lives; that overlap is normal and natural, usually inevitable, and often beneficial -- that most folks want/expect some personal privacy in the workplace and to be cut a little slack when using office resources for personal reasons.

    I work at a small company, where my role only requires me to spend part of my time as an IT admin. I take this same approach, and find it's mutually beneficial. Users don't have install rights, but I also will install things on individual workstations that people ask for. (They actually used to have install rights on their personal workstations - not if they logged into others - but I had to take it away because they'd blindly install some web background program that would install 30 spyware applications. They were understanding when I removed that right after they saw the damage it caused). I've helped people setup their personal email accounts in thunderbird.

    I've read articles talking about how if you don't allow people time to do personal tasks at work, that instead of taking 5 or 10 or even 30 minutes of work time, they'll take a sick or vacation day to catch up on errands, and I can see this happening. Personally I don't really mind fixing a server issue on the weekend or late at night, because I'm afforded this flexibility at work. At some offices, as soon as it hits 5:00pm, everyone drops what they're doing and goes home.. that's just a sad situation. It's not that people should be expected to work late, or work exactly their 8 hours per day, but if, for example, a task will take 20 minutes to finish before you go home, versus 45 minutes if you have to start in the morning when it's no longer fresh in your mind, it's better to stay the 20 minutes. In a company where workers are prohibited from doing anythink but work on company time, they're obviously not going to be willing to go the other way, and sacrifice their personal time for work.

    --
    Speak before you think
  23. Re:Key escrow? by Clover_Kicker · · Score: 5, Funny

    > You wouldn't complain to the shredder company because the shredder doesn't
    > have an undo button.

    I wouldn't, but my users probably would.

  24. fix by r00t · · Score: 3, Funny

    You just use steganography to hide the video game walkthroughs and Linux HOWTOs in a bunch of barnyard porn. She'll never find them.

    1. Re:fix by julesh · · Score: 4, Funny

      You just use steganography to hide the video game walkthroughs and Linux HOWTOs in a bunch of barnyard porn. She'll never find them.

      Something about the fact that this was modded "informative" is frankly scary.

  25. Re:Why didn't MS see this coming? by mikael · · Score: 4, Funny


    By the way, the folders are fucking ENCRYPTED. You can't decrypt data by saying "THIS IS YOUR ADMINISTRATOR, OPEN UP!"

    Not unless it was the password the user chose to encrypt the data with.

    --
    Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
  26. Re:Private Folders, harsh admins, and common sense by FractalZone · · Score: 3, Interesting

    Realistically, it is often better to let users know that they are not being treated like a bunch of slaves, crooks, children or sheep at the workplace, but that management and IT administration have the right and ability to lock things down at any time for any reason. More importantly, it helps to let users know how public some of the activities they naively think are private actually are.

    Pointing out to a user that her favorite screensaver or wallpaper image comes from an external (to the organization) source that is not to be trusted, and showing her a relatively easy to read headline article on a major Web site she's heard of that details how such external connections cause real problems serves a couple of major purposes. It shows that you aren't making rules just because you can (or enjoy lording them over hapless users) and also encourages her to learn more about computers, how they work on the 'Net, and computer security.

    I prefer education to enforcement as my primary means of preventing internally generated IT hassles. If users have to be treated like dumb and/or malicious animals, why would one want to be working in IT for such an organization? Most organizations, unlike public schools and correctional institutions, do not have to allow just anybody more than guest access to their systems. Don't expect to get much useful work out of users who are treated like school kids or convicts, but do expect to see them strive for excellence as they develop innovative ways to get around your rules/edicts, just as children and felons do in other areas of real life.

    Oh, yeah, a good system administrator should study Sun Tzu's The Art of War, everything I posted above notwithstanding...just in case it comes to that.

    --
    "You're young, you're drunk, you're in bed, you have knives; shit happens." -- Angelina Jolie
  27. Re:Why didn't MS see this coming? by aaarrrgggh · · Score: 4, Insightful

    There are plenty of good reasons for encrypting data on a work machine. The first one that comes to mind is personal data stored on the machine, such as tax returns, or scanned copies of ID and credit cards for emergency use. Sure, people really should keep it on personal machines and not work machines, but that isn't always practical.

    Companies with "Big Brother" policies also come to mind. Things like your personal resume (which we should always keep up to date), or contact lists might be construed as someone job-shopping and lead to retribution. Seen it happen.

    Lastly, there is the legitimate issue of controlling data access at a more granular level. All kinds of HR information need to be eyes-only, and not subject to the SysAdmin's probing eyes. One old job, the system administrator found the spreadsheet with everyone in the company's salary, coming bonus (2 months), and raise (3 months out) information. This led to several people jumping ship or demanding more money, and created a lack of trust of management. Personnel disciplinary letters should also be protected in some organizations.

    Without the facility, many of these documents become "sneaker-netted", which doesn't help the organization any.