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Law of Unintended Consequences Strikes Grocers

Posted by ryuzaki0 on from the try-not-to-shed-too-many-tears dept.

netbuzz writes "The law of unintended consequences is taking a chomp out of grocery chain profits as more stores transition from human clerks to self-service checkout technology, thus reducing the time shoppers spend in line and under the temptation of impulse items. That's the upshot of research being released tomorrow by IHL Consulting Group in Franklin, Tenn., which provides market analysis to the retail industry and its IT vendors."

1 of 697 comments (clear)

  1. Re:My statistical sampling of "one" matches theirs by zentinal · · Score: 5, Informative

    Stop & Shop here in New England has exactly that. You have to prove that you could successfully use the system, including having your purchases quickly double checked by a human, before you could use the system unsupervised.

    You scan as you shop. Checkout consists of placing your scanner into the holster. Relatively painless. I wish more stores had it. My local Hannaford's doesn't.

    I do agree, however, that shoppers should get a discount for using the system, because we're saving the store labor costs.