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IT Asset Tracking and Helpdesk Software?

Posted by ryuzaki0 on from the IT-assistance dept.

MJanofsky asks: "I am the IT guy for a new, smallish non-profit organization. I won't always be able to be in my office to access information about our a users machine or to get the word that there is an issue somewhere. What I am looking for is something similar to the likes of Numara Track-It!, but it is very cost-prohibitive despite having all of the features needed. What it needs to include is integration of the HelpDesk and Asset Tracking parts (i.e. a user submits a ticket with equipment associated to it via a web interface and when I view it, I get the option to view the profile of the equipment), it has to be able to use bar-codes, be web-based, and ideally under $300. It would also be nice to have auditing via the network, and remote-control features but those are in the 'if it has it, great' category. Do Slashdot readers have any suggestions in their endless wisdom?"

6 of 82 comments (clear)

  1. Works well, and open source too by SaidinUnleashed · · Score: 5, Informative

    OneOrZero is what the college I worked at last year uses, and I was quite impressed with it. FOSS too.

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  2. Help Desk by g35force · · Score: 5, Informative

    Help Desk Reloaded (www.helpdeskreloaded.com) has trouble ticket, and basic asset managment. Its a free PHP MySQL app. It does not have remote control of end users desktop built in however.

  3. Corporate sponsors, grants and donations by mysticgoat · · Score: 3, Insightful

    Perhaps you have done this already: check with your CEO and grant writers about asking Numera to donate a license and service agreement to Track-It as a charitable contribution.

  4. Information Resource Manager (aka IRM) by DA-MAN · · Score: 5, Informative

    Check out IRM, a free application that does everything you asked for and more.

    From the website: "IRM, the Information Resource Manager, is a powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as providing a trouble ticket system, an FAQ system, and a Knowledgebase. All elements are interwoven into a seamless web application."

    This can be used to track machines, port switches, software on the machine and tickets. You can create custom fields and make them pull down or allow people to enter their own txt. It's good stuff, and 100% free.

    Demo: http://budgester.homeip.net/~irm/irm/
    User: Tech
    Pass: tech

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  5. SysAid by Juhani · · Score: 3, Informative

    You can check out SysAid. They have a free version if you wish. And it has a remote control feature.

  6. Re:Don't use Track-IT! by stinerman · · Score: 3, Insightful

    Seconded.

    My boss and I worked on getting it set up for the upcoming school year. We were on phone with tech support about every 30 minutes because we didn't know about mundane minutae for turning on option X or why module Y wouldn't work. The manual is written in clear English, but it doesn't really say how to do much.

    If only it was free software, we could fix it, but it isn't, so it will continue to have bugs such as the UTC bug, and the "i don't feel like saving what you type if you tab to a field, rather than use the mouse" bug.