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Where are Customer Service Rating Systems?

Posted by Cliff on from the purchase-is-only-the-start-of-the-relationship dept.

mugnyte asks: "There are various ways to watch single complaints congeal into a groundswell of 'market issue' (Badware add-ons, Sony root-kit, AOL un-install, etc) via blogs and google numbers, but I'm finding no sites that rate Customer Service on an ongoing basis. I'm looking for something like the home-service-industry Angie's List or perhaps Tom's Hardware guide, but on the topic of Customer Service. Is there anyone doing the hard work to gather and legitimately rate companies by their quality of service?"

2 of 25 comments (clear)

  1. GetHuman.com by IanDanforth · · Score: 2, Interesting

    From their website:

    "The gethuman project is a consumer movement to improve the quality of phone support in the US. This free website is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use.

    We will soon publish a list of the best and worst mass-market consumer companies in the US based on how long it takes to get to a human on the phone and on the quality of support received."

    So, right now, this website is great for finding direct-to-human numbers and then as a place to rate customer service. Soon it will be a great place to see how others have evaluated the customer service of various companies.

    Hope this helps!

    Ian

  2. Re:BBB by Anonymous Coward · · Score: 2, Interesting

    Speaking as the owner of a small company that has repeatedly had threats of complaints and complaints themselves used in efforts to scam us, I would also say that you need to take what it is in those reports with a grain of salt. This is routine situation for us:

    Impatient and unreasonable jackass orders on Friday before a 3 day weekend. Because impatient and unreasonable jackass is both too stupid to theorize that maybe he's not getting a reply to his email because of the holiday weekend and is too impatient to take the time to read the news and announcements on our website that we will not be around for the holiday weekend, impatient and unreasonable jackass fires off letters not just to the BBB, but to other complaint websites on the net.

    So, we get back in Tuesday and have 13 emails from impatient and unreasonable jackass. The last of which is practically drooling with rage as he cherishes telling us that he's reported us for "scamming" him(even though his card is not charged until we manually process the order, which we had not done because we were not there). So now, we have to go to these websites, where he has taken liberties with the chain of events which have morphed from 3 days into weeks and sometimes months(I'm not kidding nor exagerating), and tell our side of the story. He now gets enraged that we would dare tell the truth about the situation and then adds more bullshit to the story and it explodes into a big drama over a 30 dollar item. Half of the impatient and unreasonable jackasses will then let us know that they will take back all their comments if we send them free stuff.

    So, having been through this one too many times, we no longer reply on those sites and the moment someone does this to us, their order is canceled, their money refunded if it had already been charged, and asked never to shop with us again. We've tried being nice, by offering deeply discounted and in two cases, absolutely free products just to try to make them happy, but we've found this only leads to repeat bullshit.

    So remember that when you read some of the complaints on the BBB and other sites. The scammers and ripoff artists use those sites as leverage in their attempts to rip off small businesses.