Where are Customer Service Rating Systems?

Posted by Cliff on Monday September 4, 2006 @02:46AM from the purchase-is-only-the-start-of-the-relationship dept.

mugnyte asks: "There are various ways to watch single complaints congeal into a groundswell of 'market issue' (Badware add-ons, Sony root-kit, AOL un-install, etc) via blogs and google numbers, but I'm finding no sites that rate Customer Service on an ongoing basis. I'm looking for something like the home-service-industry Angie's List or perhaps Tom's Hardware guide, but on the topic of Customer Service. Is there anyone doing the hard work to gather and legitimately rate companies by their quality of service?"

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BBB by Ruff_ilb · 2006-09-04 03:02 · Score: 3, Informative

It's been around for a while, and it's called the Better Business Bureau. You can view ongoing complaints for not only things in your physical location, but they also have an online component (http://www.bbbonline.org/).

Now, it doesn't support all sorts of businesses, but it's easy to see if one company has bad customer service.

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