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Is the Do Not Call System Working?
BrentRJones writes "I signed up for the Do Not Call registry the first day I heard of it, and I have to say that I have gotten very few telemarketers calling over the past couple of years. However, there now seems to be more calls that start, 'This is a survey...' or some other such excuse. I do not mind getting a few charity appeals or calls from those I have done business with in the past, but I do wish that I could avoid the political phone calls. I am curious what other Slashdot folks are experiencing, and I am also wondering if I say, 'Please remove from any list that you have.' when I am called, will this do any good?"
What I haven't done is 'track' any of these telemarketers. As far as I can tell they never call back -- a non-communicative party who doesn't listen to them never translates into a sale, and they have an endless supply of other numbers to call.
The Federal do-not-call list seems to be working fairly well. We do not get nearly the number of calls we used to get (although political and charitable calls haven't dropped.) The phrase also appears to have stopped the polling firms, who used to be the worst time sinks. You'll find my f'ing opinion after election day along with the rest of America, thank you very nothing.
What does NOT work is to screen telemarketers with Caller ID (which is what my wife does.) She doesn't answer when it says something like "CRAPPY CARPET CLEANERS", or she'll tell me "don't answer, it's those damn carpet people again." But they'll call back over and over and over for like a week or two. Finally, I'll answer with my magic phrase, and lo! they quit calling instantly. It's easier on everybody to be brisk with them earlier rather than later.
John
One that should be exempted: I often get calls from policeman or fireman funds. They talk like they're going to do all these wonderful things for those groups. Then I ask them how much of my donation goes to the group. I get puzzled responses. I explain and say, "If I give you $100, how much of it goes to the charity you're supporting?" That always leaves the caller puzzled. Finally some explain that they promise to donate at least $100,000 to the fund. Then I ask if it's local or nationwide. They don't know. They don't even know where I am. I ask if $100,000 for a fund that's nationwide for injured police sounds like much, since that comes to $2,000 per state. They're still puzzled.
If they're still on, wasting all that time with me, I know they're in trouble because that call is driving their average call time way up and the boss doesn't like it. So, in the interest of educating them about charities and to make sure their boss educates them about call time, I keep going. I explain that good charities will give most of what they get to the work they're doing. I deal with some that give something between 75-80% of all they raise to the work they're doing. I explain that true charities, when doing fundraisers, tell people how much of each dollar goes to the charity and how much goes to other costs (like ads or admin). Then I point out that they say they're giving $100,000 to a nationwide fund, but what if they raise over half a million -- who gets the other $400,000? That's a lot of money for someone to make when they imply it's all going to charity.
By then they've either hung up or they're so amazed by what I've said that you can already hear the tone in their voice indicating they just don't believe in their job anymore.