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Comcast Lying About Vonage

Posted by ryuzaki0 on from the can-you-hear-me-now dept.

jehnx writes, "Apparently, Comcast is trying some new tricks to get people to sign up for its version of VoIP, 'Comcast Digital Voice,' according to Wang (of WangScript fame). From the blog post: 'Today my wife received a phone call from a Comcast representative who had called to promote their new "Comcast Digital Voice" service... Ordinarily, we don't mind Comcast calling us from time to time with new offers... [but this time] they proceeded to tell LIE after LIE in an attempt to convince us that Vonage was not as good as Comcast Digital Voice. Imagine how many people would be scared into using Comcast Digital Voice because Comcast makes them believe that Vonage is insecure and only works when your PC is turned on.' Is Comcast going a bit far in their techniques to lure in new customers?"

1 of 390 comments (clear)

  1. I work for a small cable company... by Anonymous Coward · · Score: 5, Interesting

    And when I compare our VOIP service with Vongage, I use the following facts.

    "Vonage requires an internet connection, we do not"
    "Vonage routes their calls over the public internet, which may result in poorer quality or dropped calls, we route calls over our private cable network"
    "Vonage has a national 911 call center, we route 911 locally in your county"
    "We are a local call center, where with Vonage, you may get routed to a call center in East India"

    While I'm not exactly a fan of Comcast, its all too easy to get a lone CSR (in any company) who really doesnt know what he/she is talking about and will say just about anything to win back customers.

    Heh, the confermation/security word I had to type to post this was "exploit".