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Ask MySQL's CEO About Running a Free Software Business
There have been so many articles written about the perils, pitfalls, and possible rewards of running a business based on free or open source software that we can't possibly link to them all. Instead, let's ask MySQL CEO Mårten Mickos how to make money with a company based on free software, because he runs a company that is almost always touted as one of the world's greatest free software (business) successes. You may want to read some of these interviews with Mårten before you come up with your own questions in order to avoid duplication, but other than that suggestion and the usual Slashdot interview rules, ask whatever you like, however you like.
One of the most common complaints I've heard about the business model of profiting on support for a product, is that it provides motivation to keep the product from becoming very user friendly. After all, if the product is too easy to use, who will pay for support? In my own experience, I've seen a lot of companies that consider support to be insurance, and don't use it for help with installation, configuration, or to overcome usability issues so much as a way to cover their asses in case something goes very wrong. Do a lot of your customers use support to overcome usability problems and if so, does this de-motivate you to solve other usability issues?