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Telemarketers Use Emotionally Intelligent Software

Posted by ryuzaki0 on from the they-feel-you dept.

eldavojohn writes "There's a new kind of software that's being used more and more. It's software that detects emotion and now it's being used in call centers. It's a $400 million industry according to Forrester Research that relies on volume, pitch and even the words & phrases being used. Are we inadvertently getting closer to software that can understand us by filling the needs of telemarketers who need to know when I'm upset that they just interrupted my dinner?"

1 of 176 comments (clear)

  1. HY I THINK THAT HOMOS SHOULD BE BANNED by Anonymous Coward · · Score: -1, Troll

    HOMOS SHOULD NOT BE ALLOWED TO READ TEH ./ .... SO ONLY LIKE.. 2 PEOPLE SHOULD READ IT.

    ME AND TACO.

    TACO IS NOT HOMO. HE LIKES GOATS.

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