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Blizzard Unbans Linux World of Warcraft Players
An anonymous reader writes "World of Warcraft players using Cedega (the Linux-based Windows emulator) had their bans lifted after an investigation by Blizzard in cooperation with the Cedega development team revealed that the bans were in fact made in error."
The response was a lot more classy than some companies would have done (*coughSonycough*)
Bark less. Wag more.
It's good to see Blizzard actually take the time to investigate their mistake and make things right.
I understand based on market share vs. time to develop why Blizzard doesn't have a linux client, but considering that they've got an OSX client I can't imagine the hurdles for porting are that high.
Yes Francis, the world has gone crazy.
I have to give them credit as well, they heard about the problem, acknowledged there was a problem, teamed up with Cedega and then FIXED the problem (reinstated locked accounts) and then gave them 20 days credit as well.
Would I be pissed if I played and had an account locked/banned by this? Hell yeah. Would I be somewhat mollified by 20 days of play tacked onto my account and an e-mail apology with an admission of "We screwed up, sorry" to boot? Hell yeah!
A lot of companies these days don't listen to their "base" and ignore the customer as nothing more than a $ and a number. Blizzard isn't perfect on this account, but they're better than a lot of the major playors out there. Kudos to Blizzard for realizing their cash cow was supported by multiple _people_/players and not just a bunch of $$$ and random numbers called credit cards - and willing to work to fix the problem! Keep up the good work.
Dream as if you'll live forever.
Live as if you'll die tomorrow.
~Anonymous~
Yeah, a little credit for doing the right thing - but look at what it took for Blizzard to admit it was wrong. How many other people are wrongfully banned and Blizzard won't fess to it?
I've seen a multitude of people post on the forums saying they were banned as a Linux user and then posted the confirmation from Blizzard that they *re-investigated* it and confirmed they were using a 3rd party bot program.
If it were not for the overwhelming support of the Linux community I have no doubt there would be no admission and all of those people would be banned.
I hate bots in WoW as much as anyone, but Blizzard needs to WARN people that a 3rd party program is running on their system. WARN them. Every time it's detected.
Imagine when someone makes a virus/spyware/malware/whatever that runs as a process with the sole intent of appearing to be a bot to WoW. It most certainly would not be the first time someone did something for the sole purpose of being malicious and causing innocent web users/gamers harm.
Blizzard needs to do something to make it's customers feel safe - I sure as heck don't. Every time I get in game I do my best to close out ALL my running processes - IM's, VoIP, AV, et al - for fear one of them might do something to cause Blizzard to flag me as a cheater.
Why would a company treat it's customers like that?
How the hell is parent modded Insightful? Gee, if there werent any people using bots, this wouldnt have been a problem in the first place, either.
If they didnt chase after those people in the first place, this wouldnt have been a problem in the first place.
If there wasnt ever a such thing as a computer invented, this wouldnt have been a problem in the first place.
Or perhaps most astutely of all... If Linux users represented enough of a market share to economically JUSTIFY blizard putting the time and effort into making a linux client, this wouldnt have been a problem in the first place.
I dont think i've ever seen a more fitting place for the line "cry more, noob". Yes, linux is great. Yes, it would be nice if there were more major games for it. No, its not a company's fault that they dont waste time catering to a fraction of their market. Blizzard is already unusual enough in fully supporting macs at launch.