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The Soul of A New Microsoft

BusinessWeek Online is running a front page story today about the new future of Microsoft. By 'looking beyond Windows', the company is utilizing fresh blood to come up with new products like the Zune, the Xbox 360, and various online sites. While the Zune probably isn't getting off to as successful a start as they might have liked, the article argues it's a positive sign that they're at least making the attempt. From the article: "The point is that Microsoft needs to find its un-Vista. Several of them, in fact. The software giant is entering perhaps the greatest upheaval in its 30-year history. New business models are emerging--from low-cost "open-source" software to advertising-supported Web services--that threaten Microsoft's core business like never before. For investors to care about the company, it needs to find new growth markets. Its $44.3 billion in annual sales are puttering along at an 11% growth pace. Its shares, which soared 9,560% throughout the 1990s, sunk 63% in 2000 when the Internet bubble burst, and they have yet to fully recover."

17 of 294 comments (clear)

  1. need to find their heart by yagu · · Score: 4, Insightful

    The thesis is Microsoft needs to find their un-Vista? Hardly! Microsoft needs to find their heart. Or grow one.

    Their 30-year path is strewn with castoff competitors, and wannabe partners. Microsoft has sown nothing but ill-will for the duration of their tenure. I would welcome the change that shows Microsoft wants to be a good-citizen member of the IT community and market but the evidence isn't there, in fact there isn't even a glimmer of evidence, contrary to the article's these that things like "Zune" and "X-box" are starts in the right direction.

    Consider only the most recent step to re-invent, the Novell/Linux debacle. What many considered worth waiting for on good faith to be a positive step took only days to be revealed for what it was, more steps to stamp out any competition. As long as executives with the hubris of a Steve Ballmer control the direction of Microsoft, nothing positive will happen, period.

    And, what of the collaboration with Samsung, Creative and others? To what end other than wasted time and money for Microsoft's "partners"? Bah!

    An interesting quote from the article (Allard's response to bad words from Apple re: their Zune, and how Microsoft doesn't "get it"):

    Allard was using one of the oldest motivational tricks in the book--his version of a football coach posting an opponent's quote on the locker room wall. "I for one...want to see this guy eat his words," Allard wrote. "Those are fighting words. He is speaking to every one of us and saying that we don't get it."

    This only demonstrates how much Microsoft doesn't "get it". Microsoft benchmarks everything it does against perceived outside competition -- it'd be nice to see them invent their own cool stuff. Interestingly (to me), they had a chance to do just that with Zune, and completely blew it by trying to measure themselves against the ipod.

    I'm not saying Microsoft doesn't have the right to be a good tough business to make good products and good profits, but Microsoft has mostly been about making products barely clearing the bar while making usurious profits with (what eventually was ruled by DOJ, and the EU) illegal monopolistic leveraging.

    I know it's an old saw, but I've been waiting more than 20 years for market forces to take hold and allow technology to evolve in a marketplace that encourages competition, i.e., one that diminishes the Microsoft effect (how many company's do you know of whose business model included a goal or contingency to be bought out by Microsoft?). Microsoft may now reap what they've sown.

    1. Re:need to find their heart by QuietLagoon · · Score: 4, Insightful
      They got there second with a tolerable product and then marketed the hell out of it.

      Microsoft rose to the top by illegal business practices, from per-processor pricing to the illegal leveraging of their monopoly in order to get the marketshare. Read the trial transcripts where Microsoft execs admitted that they had to bundle second rate products with Windows in order to grab the marketshare.

    2. Re:need to find their heart by Taagehornet · · Score: 4, Interesting
      Microsoft has mostly been about making products barely clearing the bar
      Conveniently choosing to ignore the work done by Anders Hejlsberg & Co with the .net framework
      Conveniently choosing to ignore the groundbreaking research on language design and static code analysis done by the Spec# team
      Conveniently choosing to ignore that the debugger in Visual Studio stands head and shoulders above the competition
      Conveniently choosing to ignore how Microsoft has been able to establish itself as a major player in the game console world in surprisingly short time

      The list continues, but who am I kidding, could anyone here be bothered...
    3. Re:need to find their heart by Anonymous Coward · · Score: 5, Insightful

      You can't get to the top by leveraging a monopoly, because when you have a monopoly you're already at the top.

      There are so many valid criticisms it's a shame to make them up.

  2. The market is crazy.. by LilWolf · · Score: 5, Insightful
    Its $44.3 billion in annual sales are puttering along at an 11% growth pace.
    Really, 11% growth is considered bad? That's 4,8 billion growth annually!
  3. Stories like this are perennial. by dpbsmith · · Score: 5, Insightful

    "The software giant is entering perhaps the greatest upheaval in its 30-year history."

    Yeah, right. Like the upheaval when they announced a top-to-bottom-all-new-strategy named .NET, and the upheaval when they decided this Internet thing was really important and reorganized themselves top-to-bottom to take advantage of it, and the upheaval in 1995 when Bill Gates said that the "social interface" was the future of computing and introduced the all-new revolutionary Microsoft BOB.

    (Social interface? Come to think of it, where have I heard something like that out of Microsoft just recently...)

    Microsoft is always talking about upheavals, but meanwhile what they actually do is keep cranking out big bloated monolithic versions of Windows with badly-copied slightly-distorted features in other operating systems, and strong-arming PC vendors into preloading them.

  4. Instead of luck, they'd need to compete by A+beautiful+mind · · Score: 4, Interesting

    Thing is, their success with Windows was being at the right place at the right time, utilizing ruthless business tactics and just being plain lucky.

    They could get away for a decade worth of half-assed technical side and marketing because of their monopoly. Thing is, whenever they tried to enter another market, it raised the question why. When looking at their attempts, many people drew the conclusion, that they wanted to compete at any price and that's why they threw their sometimes failing products out there. In retrospect I think we can say that they tried to perform their usual strategy, but without the backing of the monopoly they fell flat on their face. Of course, the notable exception is the Xbox 360. It might be luck, or that the Xbox division independent enough from the core MS that it can make itself work.

    Microsoft is not reinventing itself, at least not yet. Zune is an utter failure and I can't think of any single successful product apart from Xbox 360, Windows and Office that was a success. The last two wells are drying up.

    --
    It takes a man to suffer ignorance and smile
    Be yourself no matter what they say
  5. Factoid by Frosty+Piss · · Score: 5, Funny

    Factoid: Microsoft owns the domains www. anti zune.com / net / org. But they do not own www.zune.com.

    --
    If you want news from today, you have to come back tomorrow.
  6. The Name is "Gary Kildall". by reporter · · Score: 5, Informative
    The name that you are seeking is "Gary Kildall". His work revolutionized the operating system (OS) on personal computers (PC), and many of his ideas survive into the modern PC OS.

    To summarize a very long story, an employee at Seattle Computer Products (SCP) cloned (i.e., ripped off) CP/M, which Kildall developed. Bill Gates, the young founder of Microsoft, licensed an OS to IBM, but this OS was not yet under the control of Gates. In other words, Gates sold a product that he did not actually have. After inking the deal with IBM, Gates then bought a permanent liftime license to SCP's OS. That OS morphed over a two decades into the infamous line of Windows OSes.

    As for Kildall, he understandably became very bitter. Kildall was financially well off, but he never achieved either the fame or the wealth that Gates achieved. If Gates had gotten the billion-dollar wealth but Kildall had gotten the fame (for his work on OSes), then Kildall would probably have accepted the outcome. However, Kildall achieved neither the fame nor the wealth. The bitterness drove Kildall to essentially commit suicide by drinking himself to death. He died in a bar.

    I understand Kildall's feelings. Someone had screwed me in the same way that Gates screwed Kildall.

    1. Re:The Name is "Gary Kildall". by bogjobber · · Score: 5, Informative

      Why the hell does QDOS get such a bad rap for ripping off CP/M? As far as I understand it, all they did was clone the API. It had near-identical functionality as CP/M, but nobody working on QDOS had any knowledge of the actual CP/M code. When DRI stalled in discussions with IBM, Microsoft jumped on the opportunity to take their place. If Kildall really desired the fame and wealth, then he shouldn't have screwed up the business deal with IBM. What is wrong with that? Is there something I'm missing? I never hear people complaining about companies cloning IBM PC's. Am I just wildly misinformed?

    2. Re:The Name is "Gary Kildall". by daviddennis · · Score: 4, Interesting

      I think there's a little more to the story than this. Qdos had some features that made it distinctly superior to CP/M, and CP/M itself was largely based on an even more ancient operating system.

      For instance to copy a file, CP/M required that a program called PIP (Peripheral Interchange Program I think) be on a floppy disk in your computer. You could then use its arcane syntax:

      A> pip
      *a:=b:foo.txt

      Qdos had a copy command in memory so it didn't have to be ondisk. The syntax was also a little more intuitive:

      A> copy foo.txt b:

      I might add that if my memory serves the PIP command and CP/M's 6+3 file structure were copied from DEC's RT/11 operating system. Essentially, CP/M was RT/11 for microcomputers except it left out some of RT/11's nicer features, like background processing.

      Qdos was a solid incremental improvement then. It added commands like 'copy', replaced the 6+3 file system with an 8+3 file system, and I'm sure there were other improvements I know little about.

      The original developer of QDOS worked on and off for Microsoft for over a decade in total. He also founded other companies. It doesn't look like he's mad at Bill most likely because in the aggregate Bill paid him quite a bit of money as an employee, and by taking over one of his later companies. Although not as rich as Bill Gates, I'm sure he's very comfortable.

      D

  7. You can draw comparisons with another company... by Aphrika · · Score: 4, Interesting

    Apple.

    Seriously, in 1997 Apple was on the brink of extermination. It had a stale product line, and abortive OS update (Copland) begun in 1994 which was eventually canned, it's replacement to appear a massive 7 years later as OS X. And you think MS's handling of Vista was bad...

    Them boom! Jobs is back, the iMac appears, OS X appears, the iPod appears, switches to Intel, Apple reinvents itself again - successfully. You could argue that Jobs is pretty much the heart and soul of Apple.

    Microsoft don't have anyone like that. You could argue that Bill Gates is, but most of the projects he's personally championed have been niche markets. Sure, they've had their successful market areas; Windows Mobile, Xbox, Windows Mediacenter, Auto PCs, but you kind of wish they'd look again at what people want.

    Apple get it; get a person iTunes, an iPod and a Mac and they're sorted for most of their entertainment needs. Want it around the house? Get an Airtunes adaptor.

    Sony don't get it; PSP speaks to PS3, and um... ATRAC? Minidisc? Er... Memory Stick slots? Their idea of a digital home doesn't incorporate other vendors and isn't feature-complete. On its own, Sony stuff doesn't make you go 'wow'.

    Microsoft desperately need to get it and the thing they have going in their favour is - ironically - interoperability. Apple and Sony are stuck in lock-in land - our kit, our standards, our profit. If Microsoft took their head out of the sand for a moment and realised this, bit their lip and went with something a bit more open-minded, then they could really make a difference. However, like Sony and Apple, I think they'll be putting their bottom line/market share first, and what consumers want second. It's nice that we're seeing a change though and that they're having a shot at trying new stuff with the Xbox 360 (definitely a great console, no matter how you cut it) and Zune (average first try), but they need to try a bit harder...

  8. Am I the only one getting mixed messages? by MMaestro · · Score: 4, Insightful
    Its shares, which soared 9,560% throughout the 1990s, sunk 63% in 2000 when the Internet bubble burst, and they have yet to fully recover.

    So Microsoft's stock flies to Mars in the 90's and then comes back to the moon in 2000 after the .com bubble? Someone wanna tell me why Microsoft should take its eyes off the OS market? Sounds like they're not the uber juggernaut they once were, but they're not exactly going to declare bankruptcy anytime soon.

  9. Re:You can draw comparisons with another company.. by Reality+Master+101 · · Score: 4, Insightful

    Them boom! Jobs is back, the iMac appears, OS X appears, the iPod appears, switches to Intel, Apple reinvents itself again - successfully. You could argue that Jobs is pretty much the heart and soul of Apple.

    Which goes to show how good Apple's marketing really is. Apple has exactly one undebatably successful product: the iPod. The Mac's marketshare is (still) microscopic and irrelevent, and not even growing significantly (in fact, I think marketshare may have fallen, but I'm not up on recent stats). You could possibly argue iTunes is a success, but again, their marketshare of music in general is nothing.

    Jobs' real genius is in -- I hate to say it -- lying. He can twist facts around to convince people of nearly the opposite (this is infamously called the "reality distortion field" by the employees, though to be fair, his salesmanship can also be inspiring as well). He's basically a high-level slick used-car salesman.

    --
    Sometimes it's best to just let stupid people be stupid.
  10. It's a problem of large numbers by gelfling · · Score: 4, Insightful

    In order for MS to grow and for its stock to grow it has to create the equivalent of a Fortune 200 company every year. This is simply not feasible via internal organic growth. So MS has to do both of the following: it has to acquire companies ASAP and it has to grow into new markets. The problem with acquisition is that MS is a victim of their own success. There aren't that many companies left to buy. With 90% of the market, who is there left to vanquish? The problem with new markets is that it places them in the same crap shoot as everyone else. They have to be willing to bet a lot of money on projects that have a high likelihood of failure.

  11. This article gets it totally wrong by Overly+Critical+Guy · · Score: 5, Interesting
    By 'looking beyond Windows', the company is utilizing fresh blood to come up with new products like the Zune, the Xbox 360, and various online sites.

    Wow, totally wrong. Microsoft is always focused on the Windows platform. What the hell do you think the Zune and the XBox 360 exist for? The Zune only runs on Windows and uses Windows audio formats, and the XBox 360 runs Windows and uses DirectX.

    This author is arguing that Microsoft is going outside of Windows with these devices, when Microsoft is actually using them to drive even more dependency on Windows and its related technologies. Every single thing Microsoft does can be viewed through the prism of preserving or extending their platform in some way. The Zune is a response to the iPod's Windows-independent digital media, and the XBox was a response to the Playstation's gobbling up of the PC gaming market, .NET and web services was a response to Java, and so forth. The company exhibits a sort of reactionary paranoia to everything that is always intended to preserve the Windows platform.
    --
    "Sufferin' succotash."
  12. The way out is in your hands. by slapys · · Score: 4, Insightful

    Recently we have seen many examples of unethical business behavior from Microsoft Corp. Readers of this website respond like they are surprised.

    Microsoft is just another company with an obligation to its shareholders to continually increase profits. The tactics it has used to do so have hardly been ethical, but the company is financially successful. What would you do in an authoritative position in Microsoft? Open Office's document format? Issue a press release to all major PC manufacturers that they are freely allowed to install other operating systems? Of course you wouldn't. You would use your authoritative position to make decisions that maximize profits. Just because none of you would ever enter such a position due to your beliefs does not matter.

    What did you expect? Stop sitting around hoping that Microsoft will behave ethically and change its ways. It will not. The only way out is for a competitive (powerful, robust, and cost-effective) alternative to exist. Slashdot enjoys an educated readership. If you want to see this company's market share shrink for the benefit of the computing world, make a contribution of time and effort to Microsoft Windows' most cost-effective competitor. Join the Ubuntu Linux community.