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Understanding Burnout
Cognitive Dissident writes "New York Magazine has posted a feature story about the growing phenomenon of 'burnout' and the growing interest of both healthcare professionals and even corporate management in this problem. Probably the most surprising thing learned from reading this article is that work load is not the best predictor of burnout. Instead it has more to do with perceived 'return on investment' of effort. So work places are having to learn to adjust the work environment to reduce or prevent burnout. From the article: '"It's kind of like ergonomics," [Christina Maslach] finally says. "It used to be, 'You sit for work? Here's a chair.' But now we design furniture to fit and support the body. And we're doing the same here. The environments themselves have to say, 'We want people to thrive and grow.' There was a shift, finally, in how people understood the question."' NPR's Talk of the Nation also had a recent feature story based on this article."
I'm a very busy individual with peaks and valleys -- I go from 80 hour weeks for 3 months to 5 hour weeks for 3 months (on purpose). I see a lot of people in my fields burn-out regularly, and I wonder if it really has to do with workload, or if it has to do with a lot of other secondary causes. For me, the closest I came to burn-out was during a time of my life when my workload wasn't excessive (maybe 20 hours a week of billable labor and 20 hours a week of secondary support work). The workload was feeling stressful, but it was everything else in my life that was really having an effect that I didn't realize. I vented at the job, but it was carryover from other problems. I had a house that was too big ("housing prices always go up!" they said). I had big new cars that we replaced too often ("never buy anything on credit that depreciates"). I didn't take time to congregate with family and real friends -- my only friends were either employees, customers, or people in my field of work. I didn't take time to really have a vacation -- vacating from "reality." I wanted the newest toys, and I wanted them before others ("bragging rights.") My relationship with my significant other was cluttered with just that -- clutter. We had junk everywhere, and when we got our big 4 bedroom home, we had to fill it with more clutter or it felt empty. That clutter around me ended up cluttering my thought process peripherally, adding to the stress.
So what did I do? I downsized the clutter (physical, emotional and labor) and upsized the real personal time. I don't discuss business or politics or religion with my real friends and family -- instead we talk about reality, the now, the past. I "fired" a few of my worst customers who never seemed to pay on time but always called with this or that emergency. Sure, the billable rate was great, but the peripheral stress didn't balance out. I sold my home (and bought a few mobile homes throughout the regions I work and vacation in). I sold all 3 new cars and bought 2 used cars. We sold almost all our possessions except for our books and heirlooms (including all our technology, clothing, household goods, etc), and when we moved into our tiny 2 bedroom home, we bought new items that would last until our grandchildren would inherit them.
Now life is much easier. Work never stresses me, even when deadlines happen. I don't feel like I have to worry about traveling or spending time with my aging parents or younger siblings. I am able to really work on building real friendships of honesty and caring. My relationship with my significant other is so much better because we actually have time for one another, not for the junk and clutter we used to have. I actually work MORE now than I ever have, but I still have time for myself and for others.
Many of my old friends are burning out right now -- a few of them are millionaires who can't keep a grasp on living for today. I'd say a huge percentage of them are in major debt (50%+ of their gross income), some are living way beyond their means even though they're in the top 5% earning bracket. They hate their job, their spouses, their kids, their homes, their cars, and their lives -- because there is just too much. Where do they vent it? At work -- the place they spend 8-10 hours a day invested in. Their offices are clutter piles, their cars are messes, and their face and eyes show it.
If an outsider met them, they'd say that they work too much. They wouldn't blame the (leased) BMWs, the (mortgaged) McMansion, or the (on-credit) Armani sunglasses. They'd not even notice that they're living 1 person to a bedroom and practically 1 person to a bathroom, whereas historically we've seen the average around 2:1 on both, even 3:1 in some cases. They don't realize that the more you have, the more your mind is occupied on some level with all that stuff. On top of all that overhead, they're also paying probably 40-50% of their gross income to all the various government taxes, fees and costs. That's something most forget
If I'm working on a project and not making any progress, another four hour day at work seems unbearable. If I'm making great progress and enjoying way I'm doing, I'll forget lunch and dinner and find myself starving and exhausted 14-16 hours later, but quite happy. Progress I think is the key.
Dekker Dreyer