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Understanding Burnout

Cognitive Dissident writes "New York Magazine has posted a feature story about the growing phenomenon of 'burnout' and the growing interest of both healthcare professionals and even corporate management in this problem. Probably the most surprising thing learned from reading this article is that work load is not the best predictor of burnout. Instead it has more to do with perceived 'return on investment' of effort. So work places are having to learn to adjust the work environment to reduce or prevent burnout. From the article: '"It's kind of like ergonomics," [Christina Maslach] finally says. "It used to be, 'You sit for work? Here's a chair.' But now we design furniture to fit and support the body. And we're doing the same here. The environments themselves have to say, 'We want people to thrive and grow.' There was a shift, finally, in how people understood the question."' NPR's Talk of the Nation also had a recent feature story based on this article."

15 of 289 comments (clear)

  1. Frustration burnout by EmbeddedJanitor · · Score: 5, Interesting

    It is not the amount of work that causes burnout, but the fitting of the person to the role they are performing. Make bad fits and the people get frustrated and burn out easier. Make good fits and the creative energy flows.

    --
    Engineering is the art of compromise.
  2. Causes of Burnout by nate+nice · · Score: 4, Interesting

    Burnout happens because we live a soulless existence working on worthless things to gain money which will be spent on worthless material things.

    When you don't do anything that seem important to you, you simply stop being able to do it.

    At some point, your brain figures out it only has one life to live and it's being wasted. So it "burns out" to get itself out of the current, unhealthy environment.

    If you burn out, it's not really your fault entirely.

    But you should recognize it as your brain and body telling you to get out now, you're killing it!

    this is just my theory, of course.

    --
    "If you are a dreamer, a wisher, a liar, A hope-er, a pray-er, a magic bean buyer ..."
    1. Re:Causes of Burnout by rvw · · Score: 4, Interesting
      But you should recognize it as your brain and body telling you to get out now, you're killing it!

      The body has its own ways of telling it wants to quit, even if the brain keeps on denying the signals. In WWI many soldiers went blind suddenly, without any reason. Many soldiers couldn't walk anymore. But when tested using clever tricks, it was clear they could see or walk. It was simply the body taking over the decision, giving them a reason to get out of that horrible situation.

      Just recently I met a teenager who's legs felt like pudding. Sometimes she just fell on the ground, couldn't walk. She was showing all the signs of burnout or chronic stress. Her parents denied her problems - the cause of this - said she was faking, which made it impossible for her to handle the situation. This was her body taking over the decision.

  3. I'm a recent victim, I guess by Mex · · Score: 3, Interesting

    I haven't been to work in about 3 months. Basically living from my savings and a porn website (check my sig! ;) ).

    I thought I was young, invulnerable, but working from 9am to 7pm just got to me, after about 4 years. Now I just can't agree with the idea that I have to go and do stuff for someone ever again.

    And I feel happy without that. I think something just broke, and I don't want to fix it.

  4. Re:Are we sure it comes from work? by AuMatar · · Score: 4, Interesting

    No, it isn't. I hear the word burnout used all the time, especially in relationship to video games and hobbies "I burned out on WoW", "Don't try to level too hard or you'll burn out". It is not used solely, or even mainly, for work.

    --
    I still have more fans than freaks. WTF is wrong with you people?
  5. Managers by Beek+Dog · · Score: 5, Interesting

    I almost gave up IT this year. I was working at a financial institute and the work was fun. I wrote a BlackBerry app using java with a .Net backend. Fun stuff. But my manager was a complete jerk. Constantly moody. At my review he said "99% of the time we love you, but that 1% is killing us". I was out for a few days earlier in the year when my son's babysitter almost died, and this was brought up. "I don't care about your babysitter, I don't care about your kid. I just want you to be here for eight hours a day." I gave my notice at the end of the week. Turns out he lost all of his developers in that review month. He must have read somewhere that reviews were the place to smack your employees around.

    Although it wasn't the work that made me quit, I was very reluctant to go through the same crap with a new manager. Instead of giving up IT entirely, I went out on my own again. I barely had enough work to pay the bills through the summer, but DAMN I was relaxed! By the end of the summer I was able to stomach another corporate job. It's boring work (See: Read Slashdot), but they are flexible. My old manager was anything but. I'll give it a while and if I get too bored, do my own thang again.

    Burnout may not be something you can control, but you can fix it.

  6. Re:Are we sure it comes from work? by Maxo-Texas · · Score: 4, Interesting

    Burnout happens any any activity.

    Often the sign burnout is about to occur is an increase in intensity (which is really denial that they are burning out).

    In my online gaming guilds, a person saying they love it so much that they are here for life is the surest sign that they will be gone within a month.

    It's different than merely losing interest. It's an increase in interest and them a flameout.

    --
    She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
  7. Health? by Darlantan · · Score: 4, Interesting

    I'd wager that overall health is a big factor, too. I recall a study that ended up on the front page here. Rats that were injured and under stress both took longer to heal AND were a lot less active. Speaking from personal experience, any sort of lingering pain/injury can really contribute. In my case, it got to a point where the injury kept me from sleeping well, which made getting up and going to work awful. When I was there, I was horribly unproductive as I was always distracted/unable to concentrate, which ended up causing more stress as work piled up. When I got home, I'd need to wind down before I could get to sleep.

    The end result was that I was always tired, hurting, and totally unable to get anything done. It was one massive negative feedback loop, and I found myself just wanting to quit everything. The end result was depression, burnout, and suffering.

    I'd say staying healthy is one step in preventing burnout.

    --
    Fill in your four or five-letter word of wisdom here _ _ _ _ _.
  8. Re:Are we sure it comes from work? by Maxo-Texas · · Score: 5, Interesting

    Actually the conservative christian and the liberal buddhist will get along MUCH better than the conservative christian and the liberal christian. Or even the conservative christian who believes differently about some minor point of dogma.

    The buddhist is safely far enough away that you can disconnect and ignore them. The person who believes almost the same is much more maddening to those who believe there is only one true way.

    --
    She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
  9. Burnout and depression by name_of_feather · · Score: 5, Interesting

    There is a strong physiological underpinning to burnout, as years of constant stress and little sleep take their toll on the brain (in fact, the last stages of burnout are very much like those of a clinical depression). It is possible to recover, but it can take *years* and it's a difficult process.

    A while back I wrote an article for Kuro5hin on this same subject, and that got plenty of positive responses. It was later expanded and wikified into a Wikibook which you might find interesting: Demystifying Depression

    (Yeah, sorry for the shameless plug, but this is important stuff that all of us in IT should be aware of. Besides, the link is to a public wikibook, not to my personal blog or anything.)

  10. in children it's called Failure to Thrive by mabhatter654 · · Score: 3, Interesting
    The term is "Failure to Thrive" they typically use it in children that have all their physical needs meet but fail to actually grow bigger or smarter... Extreme cases in infants result in death!!

    What they're really pointing to as "burnout" is really a lack of personal growth. Call it the "working dead" if you will. You're working, but never "productive" enough for advancement. you have all the other things but aren't really "alive".

    John Mayer even has a Song about it "Something's missing"... you can buy it on iTunes with your credit card to put on your iPod, in your in car stereo adapter, on the way to work!

  11. Re:Are we sure it comes from work? by Peter+Trepan · · Score: 4, Interesting

    Actually the conservative christian and the liberal buddhist will get along MUCH better than the conservative christian and the liberal christian. Or even the conservative christian who believes differently about some minor point of dogma.

    The buddhist is safely far enough away that you can disconnect and ignore them. The person who believes almost the same is much more maddening to those who believe there is only one true way.


    See Wikipedia's entry on The Uncanny Valley.

    --

    Step into a huge movement. Don't Tread In Me.

  12. Personal experience with 4 burnouts by heroine · · Score: 3, Interesting

    We've had 4 burnouts. 2 of them were managers. 2 were programmers. The cause is definitely lack of satisfaction and not excessive hours. There is a 100% correlation between rapid company growth and declining individual influence that causes burnouts. They tend to be very ambitious. 2 of 4 quit when another person was promoted above them or hired to fill the role above them. Another aspect not mentioned by the media is that burnouts tend to lock themselves in their cubes and never be seen.

    People forced to work excessive hours usually go somewhere else but don't burn out. They actually don't quit or take long vacations to make up for it, which shows they probably bring the long hours on themselves.

  13. Re:Are we sure it comes from work? by Brummund · · Score: 3, Interesting

    Well put. I work as an self-employed programmer, and have basically worked as an consultant all my working life. (1995-> now)

    About 4 years ago, I started working for myself, and have so far had no problems getting work in my field of expertise. However, I've never spent that much of the money on things per se, but have had a rather "maniac" save for a rainy day attitude. Most of the time I've had around 2-3 major customers, and then quite a few smaller jobs on the side.

    That was a big mistake. I know the saying "if you can turn down one customer, try without anyone for three weeks", but really, as a programmer, it is so stressful to always have a bad conscience about something. If you get all your work done by working your ass off, you will feel bad/stressed because you do not socialize with your friends. When you socialize, you feel bad about the work you should have done.

    This culminated with a WoW-addiction on top of that. Needless to say, my health has suffered from this. (One doctor wondered if I was on drugs, since I was so skinny ;-)

    My advice to deal with burnout is to avoid as much sidework and distractions from your main sources of income. If you got like a 6-12 month contract with a major employer, you can do without the smaller side contracts, EVEN if you can do them on the evening for a week or so.

    Having multiple deadlines for several customers occuring at the same day is pure hell. Do not do that on a regular basis, take care of the good customers, and learn to say no to work. Rather, network with other guys, and send them the business. The person you sent away will feel that you made an effort to help them out, and if the other guy needs the business, he owe you one. Win/Win!

    It is OK to work a lot on the same project, as long as you can focus on that alone, and manage to take time off. Its all the distractions that has go. (My record is a major python app, one huge .NET-thing, and a J2EE-project at the same time. Sure, the pay was good, but I could probably have earned almost as much by working much harder on one of the projects instead.)

    Sorry for rambling.

  14. Anatomy of a burnout. by anubi · · Score: 5, Interesting
    Your observation exactly mirrors mine.

    I consider myself "burned out", pursuing my efforts now on a personal level or for friends. In a way, it seems a shame I am "wasting" such precious insights that 35 years in design work ( I mean *real* design work ) gives a designer. Yet, I elect to live at a near poverty level in lieu of having to "sell my soul" to the suited-and-tied corporate types. I want so bad to go back to the time that I actually meant something to the company, and not be considered just another commodity.

    My burnout occurred as I had spent years learning and perfecting a set of software I liked to use on PC's where I could write my own device drivers to make the computer do ANYTHING that it was capable of doing. These were .COM, .EXE, and .SYS files, written in C++ and assembler, running under DOS. I had collected every tool imaginable to let me do any sort of DSP, control any interface, or let me do any mathematical equations ( differential calculus ) on my machine.

    I was in the midst of a dream project where I was trying to build a wide-range VCO, yet have the extremely low phase noise which would be required for using it as a local oscillator to drop 256QAM to baseband. The managers came in and demanded I do my work on some lousy 386-SX based machine running Windows 2.1 ( which was current at the time ), running doublespace. My machine at the lab was a 286. But I knew what I was doing with that one. I had no idea how to make my stuff run under Windows in a supervised environment.

    I had no interest whatsoever in the fancy graphical output of Windows because I had no idea how the get the machine to do what I wanted, and do it without all the bloat which took forever and a day to execute. My mind was still set on how to use amplifier gains to increase the Q of my resonant circuits and configure the short term phase error through one varactor and the long term frequency control through another varactor, so I could simultaneously reap the benefits of fast phase correction without perturbing the frequency setpoints.

    I know if you are not into RF modems, the above looks like gibberish. What I am trying to say is I already knew how to do what I needed to do, I just had to do it the way I knew how to do it.

    Hiring somebody to come in and tell me that I can't do it my way - without giving him the onus of showing me exactly how to do it his way - did not help matters one bit.

    He came in expecting me to take like a duck to water with his paradigms. Giving me closed-source proprietary crap to build on, citing I had no "need-to-know" how it worked - to me - was tantamount to giving a lawyer legal documents, written in Swahili, to approve. Just tell the lawyer which ones do what and have him approve them.

    I thought of myself much like a pianist, with years of experience on the keyboard. Some manager comes in, forces me to use another piano whose keyboard starts with all the A notes, followed by all the B's, and so on... all in order. The manager patiently sits behind his desk, considering me not to be a team player because I hate that piano. He patiently keeps asking me what the problem is, can't I understand? Here it is again, all the A's are here, all the B's are there. All in order. Can't I be flexible enough to use it? Just point and click.

    I know just as soon as I take the time to play my music through that machine, the manager is just going to redo the keyboard again. I have no return on my investment of effort whatsoever. Its like trying to put a lot of effort in improving a rented house.

    I realized this guy has his experience in presentations, which I consider to be corporate propaganda more than anything concrete and useful. I could not consider him actually designing anything. Yet his training prepared him to find corporate executive types who could be persuaded that his efforts were more valuable than mine, and I should work under him.

    --
    "Prove all things; hold fast that which is good." [KJV: I Thessalonians 5:21]