EarthLink Is Losing a Lot of Email

Posted by ryuzaki0 on Friday December 8, 2006 @02:29AM from the that's-like-leaving-an-internet-cut-unhealed dept.

LandGator writes "Robert X. Cringely, doyen compu-columnist for PBS, reports on a hidden e-mail problem at Earthlink: They're losing up to 9 messages out of 10, found as a result of a friend's testing." From the article: "He sent messages from other accounts to his Earthlink address, to his aliased Blackberry address, and to his Gmail account. For every 10 messages sent, 1-2 arrived in his Earthlink mailbox, 1-2 (not necessarily the SAME 1-2) on his Blackberry, and all 10 arrived with Gmail. Swimming upstream through Earthlink customer support, my buddy finally found a technical contact who freely acknowledged the problem. Since June, he was told, Earthlink's mail system has been so overloaded that some users have been missing up to 90 percent of their incoming e-mail. It isn't bounced back to senders; it just disappears. And Earthlink hasn't mentioned the problem to these affected customers unless they complain."

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Not only losing incoming email by pmuellr · 2006-12-08 03:00 · Score: 5, Interesting

Last month or so, yahoo started bouncing email from earthlink. 100% of the time. Calls to support eventually indicated it was a known problem (didn't admit it until pressed), and then indicated multi-day wait for it to be fixed. It was easier to fix on my wife's side; reroute her mail through my hosting server. Though the advice from our 13 year old son was probably the best: "why aren't you using gmail?"