Best Buy's ConnectedLife One-Ups Geek Squad
Retail writes "Best Buy is going to sell a packaged solution of Media Center plus home automation. Literally, it's a package — a box. A customer walks into a Best Buy store, delights in the demo, buys the package, and waits for its arrival in a big box about four-foot square. The package costs $15,000. For that you get a Media Center PC, Lifeware automation software from Exceptional Innovation, an Xbox 360, IP surveillance cameras, automated light switches, a thermostat and installation. It's a complicated business model, called ConnectedLife.Home, and it's bound to pit the new group against other Best Buy factions like Geek Squad."
Given what I've heard [bestbuysux.org] about Best buy, I would venture to guess that your experience at that store is the norm rather than the anomaly. I've known people who work there, and they have had similar experiences, so the rest of it is probably true, too.
The biggest mystery is how BB stays in business when most of it's stores are primarily staffed by greedy and/or incompetent fools with only a few good people.
"It is a denial of justice not to stretch out a helping hand to the fallen; that is the common right of humanity."