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How to get a Refund on Your Unwanted Windows
lisah writes "Serge Wroclawski recently contacted Dell to request a refund on the unwanted copy of Windows XP that came pre-installed on his computer. Somewhat surprisingly, Dell complied. Wroclawski admits that the $52.50 refund was more of a victory in principal than anything else, but it was a success nonetheless. Using his tips and techniques readers can try their hand at getting a refund of their own. Wroclawski cautions that you should be prepared for a long haul: the process could take hours." Linux.com and Slashdot are both owned by OSTG.
Why Microsoft can't sell a copy of Windows XP to anyone for $52. I'm not sure why "volume discount" or OEM relationships are exactly a satisfactory answer either.
Unless you can get millions of people to do this en masse, this does more harm than good. It gives Dell and Microsoft a perfect opportunity to say:
"Anyone can return Windows for a refund. (Naturally we take just a few simple, reasonable precautions to ensure that people don't abuse the process.) Of umpteen godzillion copies of Windows bundled with Dell PCs last year, Dell's records show that the total number returned for a refund is... twenty-two[or whatever the number is].
This proves what we've been saying all along. Virtually everyone loves Windows, nobody really minds paying for it. Of the reported 5% [or whatever it is] of Dell customers using Linux, obviously the vast, vast majority of them also enjoying the copy of WIndows that came with their PC and think it is worth far, far more than $52.50.
It also shows, as we've been saying all along, that there's absolutely no need to make available PCs that are not preloaded with Windows. Anyone that doesn't want it can return it, as is proved by the twenty-two who did. Clearly it's not worth the effort of generating an extra SKU just to serve twenty-two eccentrics."
"How to Do Nothing," kids activities, back in print!
Since Microsoft contracts out with hardware vendors, there's no actual way to know how much Windows costs a given retailer. This being the case, I was asking for the price of an OEM copy of Windows XP Home SP2 that I found on Newegg, which was $89. In the end they gave me $52.50.
Try $20 or $25...they paid you $52.50 because it was worth $52.50 to make you leave them alone. Whether you agree with bundling deals or not, making Dell have to deal with you on the phone for several hours and making them pay you money because you don't agree with how they sell their product is a really jerkish thing to do.
I'm sorry. The number you have reached is imaginary. Please rotate your phone 90 degrees and try again.
I bought a Dell the other day. I'll be trying to get a refund for my XP license, just as a matter of principle, since I'm installing Linux (Ubuntu). However, on boot up this machine (an Inspiron 1300) does not display an option to reject the EULA. Instead it displays a message saying that "pressing any key" indicates acceptance of the license!
If you accepted that at face value, that would mean that hitting the off "key" would accept the license. Removing the battery and power cord allows you to switch off without hitting a key I suppose, but how are you supposed to use it if you can never press the keys again?
Ok, that's obviously an excessively paranoid interpretation and I doubt a court would hold that to be a reasonable interpretation even in the unlikely event that Dell were foolish enough to press the point, but it does demonstrate a very dubious use of an EULA.
In practice I expect Dell will pony up the money. We'll see.
--- These are not words: wierd, genious, rediculous
The fact that everyone seems to forget/ignore is that the cost of installing Windows is not a big factor when pricing out a system.
Dell DOES offer machines without Windows. However they end up costing MORE than the version with Windows. Why is this? Because along with installing Windows XP (or Vista soon) they install a lot of crapware. RealPlayer, MusicMatch, AOL, and a host of others are being installed in that system that's built "Just for you".
And each one of those companies pay Dell every time they are included on your system. Just like you'll see computers that are $299, after mail-in rebate. That mail-in rebate is you have to sign-up for 2-years of CompuServe and they'll help pay for your computer. You can buy a computer without Windows and without all this extra crap but you're going to pay more for it because these other companies are giving a kickback.
There is a program out there called "The PC Decrapifier". Here is a list of all the "extras" that help lower the cost of your Dell system.
So what does this all mean? To save money, buy the PC *with* Windows, then follow this guys advice to return the OS. Then send a thank you to Corel, Sonic, Roxio, Real, Google, McAfee, Symantec, and AOL for helping you buy the Linux system you really wanted in the first place.
That's just nonsense. It doesn't matter what OS comes preinstalled on the hardware, a corporation isn't going to use it, no matter what. Even if it costs them $500 more for a single license, they'll do it, rather than have one system that may be trivially different than all the rest.
Go to any reasonably large business, and they'll have a site license from Microsoft for sure, even though every single system they buy already comes preloaded with something.
Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
I'm afraid you've just contradicted your own argument - you used the word "most".
No-one's denying that he's in the minority of Dell users but the fact is that he wanted a Dell machine but not with Windows - end of story.
Why is this any different to you going to a car showroom and wanting the car in a specific colour with a specific set of extras. Didn't Henry Ford make only black Model-T Fords until people started to ask for different colours?
Isn't it the role of any corporation in this capitalist society of ours to offer what the consumer wants the way that the customer wants it?
And why are all the Windows people getting so heated about this? He's not asking Dell to support Linux so it's not as though Windows users will need to pay higher prices from Dell.
Gentoo Linux - another day, another USE flag.
Sure it does. Go customize a mid-grade Precision workstation. They have hundreds of options they have to "start keeping track of," including the option to ship XP SP2 with or without media, 16 different RAID preconfiguration options (all "Add $0"), an option to enable or disable Hyperthreading by default and four different options to include disc and/or paper versions of the Resource Guide. Hell, on the consumer machines, you could choose between Earthlink pre-installed (Add $0) or AOL pre-installed (Add $0). Having a "No OS" option wouldn't even require them to maintain a separate disc image like a "Linux preinstall" would.
Then throw FreeDOS on the drive with an AUTOEXEC.BAT that says, "You chose to buy a computer without an operating system. If you wish to purchase an operating system, call Dell at (800) xxx.xxxx". Dell can then sell them Windows at full retail.