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Paypal Won't Release Funds To Slain Soldier's Family

robustyoungsoul writes "Popular sports blog Deadspin established the Adam Knox Fund for the purpose of raising money in honor of the fallen soldier who was killed in Iraq. They took the donations through a PayPal account. Turns out now, however, PayPal will not release the money due to the way the account was set up on their end."

19 of 337 comments (clear)

  1. Yea, Paypal Sucks, but this is a bit dramatic. by lecithin · · Score: 5, Insightful

    "Paypal Won't Release Funds To Slain Soldier's Family"

    That isn't quite true, they are holding the funds until mid April, probably due to somebody screwing up. I'm not convinced that it was Paypal's mistake to begin with.

    "Paypal Doesn't Want Slain Soldiers' Families To Receive Aid"

    Come on now, yea, there may have been a mistake made, but it has nothing to do with the money going to a Slain Soldiers' Family.

    Why the need for so much drama?

    --
    It could be worse, it could be Monday.
    1. Re:Yea, Paypal Sucks, but this is a bit dramatic. by sexyrexy · · Score: 4, Insightful

      Because it just takes a few stories like that to get picked up by major news orgs or large aggregators like Slashdot to twist PayPal's arm into rectifying the situation quickly.

      --

      Rex is 09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
    2. Re:Yea, Paypal Sucks, but this is a bit dramatic. by susano_otter · · Score: 4, Insightful

      On the other hand, there's nothing like a media frenzy to prompt a company to appease the masses rather than taking the time do get it right.

      --

      Any sufficiently well-organized community is indistinguishable from Government.

    3. Re:Yea, Paypal Sucks, but this is a bit dramatic. by Korin43 · · Score: 5, Insightful

      No it's not that. Paypal sucking isn't news. It has to be "Paypal hates soldiers and America!" to get to the front page by now ;)

    4. Re:Yea, Paypal Sucks, but this is a bit dramatic. by susano_otter · · Score: 4, Insightful

      Apology for what? The guy claimed to be a non-profit, but couldn't provide any of the paperwork. It's not like Paypal is supposed to sit through a money-laundering investigation from the IRS, just because one of their customers has good intentions but piss-poor business processes.

      --

      Any sufficiently well-organized community is indistinguishable from Government.

  2. Seems innocent enough. by traindirector · · Score: 4, Insightful

    While I hate large corporations ripping people off as much as the next guy, I don't think this says anything that bad about PayPal. This is my guess at what happened:

    1. Deadspin starts PayPal account. Despite their claims to the contrary, they set it up as a non-profit, not informed or not paying attention to the fact that documentation of being a non-profit organization is required.
    2. Much money is deposited into the account. Paypal likely doesn't take as big a cut because the fund is marked as a non-profit organization.
    3. They try to withdraw the money. Yes, it's for a noble cause, etc., but an organization like PayPal with such strict rules because of their sheer volume of transactions can't make exceptions (often) unless the issue rises above the first few rungs of the company. Plus, it probably goes beyond PayPal to federal regulations in dealing with non-profits.
    4. The fund starters make a big deal about it, pay whatever additional fees they would have had to pay otherwise (or maybe PayPal lets them off the hook to show how good a company they are), and all is again in balance.

    So it doesn't seem the company is trying to rip anybody off or laugh over the graves of the dead. In this case.

    1. Re:Seems innocent enough. by Dolohov · · Score: 4, Insightful

      I suspect that part one went along the lines of,

      PayPal Contact: "It sounds like these are charitable donations. Is this non-profit?"
      Deadspin: "We're not making a profit off this, no."

      Each party walks away thinking something different. Hijinks ensue.

      This is why I'm convinced that corporations ought to be obliged to record all phone conversations with their customers, and produce them on request.

  3. Dramatic overstatement isn't it? by Vthornheart · · Score: 5, Insightful

    Lesson learned to all: if you're going to claim you're a nonprofit organization, BE A NONPROFIT ORGANIZATION.

    This site was not nonprofit, and was having the funds sent to their own, private account.

    Yes it's sad, but ask yourself the following: could you trust a nonprofit paypal donation if you knew that they only had to casually mention that they were nonprofit? That they didn't have to prove it?

    There's nothing stopping the people who run that website, other than personal honor, from pocketing the cash and giving the finger to everyone who donated. And THAT is why PayPal has those policies. I'm surprised that they'd even hand over the cash after 180 days in fact.

    It's sad, yes: but in the future, they should know to make an actual nonprofit organization with its own account. Doing such a thing isn't that hard: you just have to apply, and make a seperate checking account. My club at High School did it, and the people in that club were a bunch of idiots, especially in High School (myself included).

    --
    -Vendal Thornheart
  4. Re:The reason why Paypal does this by 644bd346996 · · Score: 4, Insightful

    It strikes me that they have already proven their innocence beyond the point that paypal has a right to know about. The fund in question was set up (possibly improperly) with an explicit, legitimate purpose that all donors can be expected to know about. That means that it is not phishing. Furthermore, there is no evidence that potential phishing is any part of the dispute. The only issue is that paypal is treating the account as belonging to an official, regulated charity, whereas the deadspin folks were doing an impromptu fundraiser.

  5. not the first time by Nutty_Irishman · · Score: 5, Insightful
    Not the first time the company has hindered someone using paypal for a charitable cause. http://www.paypalsucks.com/forums/showthread.php?f id=3&tid=9630&old_block=0. Also is the wired article http://www.wired.com/news/technology/0,68788-0.htm l. I particular find this line a bit unsettling:

    Kyanka said he asked PayPal to donate the money directly from the account to the Red Cross. However, PayPal declined, saying it has an exclusive charity relationship with United Way of America. Umm... I can understand having exclusive relationships with, say, Pepsi or Coca Cola. However, it seems refusing to donate to one charity because you have an exclusive relationship with another charity almost implies that there is some financial benefit for you to donate money to one charity over another. Not to point fingers, but it's a bit of a gray area there...
  6. Re:lily tomlin predicted this one... by Zonk+(troll) · · Score: 5, Insightful

    If PayPal wants to continue pretending to be a bank, they should be regulated like one.

    --
    "The Federal Reserve is a fraudulent system."--Lew Rockwell
    End The FED. -
  7. Mod Story Down by chill · · Score: 4, Insightful

    Read the article, and it will be obvious that the person who set everything up is not only and idiot, but they are rude and foul-mouthed as well.

    PayPal is doing what they have to, giving themselves time to investigate to make sure it isn't a scam. Scams like this are rampant, both with soldier funds and hurricane relief funds.

    Considering the guy did NOT set this up as a non-profit, he is going to be in for a rude shock come tax time. Once PayPal releases $20,000 to his PERSONAL BANK ACCOUNT the bank will file a "suspicious transaction report" with the gov't. I wouldn't be surprised it HIS BANK didn't then freeze the funds for 30-90 days.

    Assuming it is then released, the IRS is going to count that $20K as INCOME and will want 20-33% tax from this person. All his protestations of "but I gave it to the widow's family as a gift!" won't amount for shit.

    Sure, he meant well, but he is going to be a living example of "The Road to Hell is Paved With Good Intentions" because PayPal is only the beginning of his descent.

    --
    Learning HOW to think is more important than learning WHAT to think.
  8. I had sympathy. by DarkkOne · · Score: 4, Insightful

    Notice the use of the word "Had." I'm sorry, but responding to a problem like that with that sort of language is somewhat ridiculous. Paypal is supposedly following their own policy. You can respond to it by acting professionally, writing it up for the public, and then returning to PayPal and trying to get access to someone higher up the command chain, or you can do what they've done, and mouth off about it. Considering the way they reacted in text, I have a hard time believing that they acted professionally enough on the phone to make the PayPal representitive honestly feel they were there in good faith. As well, their request that people assault PayPal with phonecalls and other contacts is somewhat petty. Honestly, I'm not a fan of PayPal in the slightest, but this isn't the way to react to such things.

  9. Re:The reason why Paypal does this by steeviant · · Score: 4, Insightful

    The reason why Paypal does this is because creating a charity account without being able to provide documents proving your charity status is suspect. It's a red flag. Another red flag is having a new account suddenly receive a massive amount of funds from many individual.

    So why didn't they outline the fact that these things would be "red flags" when it comes to recovering money from them?

    Why would they let someone set up an account in that way when it is obviously going to create problems with the recovery of funds?

    Obviously, the account never should have been able to be set up as a charity without documentation identifying it as such if it's going to create these kinds of problems down the line. The problem is clearly of PayPal's own devising by allowing the account to be set up as such a trap in the first place.

    To make things clear, the types of accounts that is:
    A) New accounts
    B) Unable to provide documents
    C) Receiving many funds from many separate individuals

    If you can't guess already.... accounts created by phishing scams!


    Even if the person who set up the account requested the wrong type, PayPal should have either not set the account up in that way without the proper documentation, or outline the ramifications of not being able to produce said documentation when the money is withdrawn. I think it's obvious that they didn't do either of those things from the reaction of the site, and the "ho-hum should've known better" reaction of a lot of users here.

    These people can provide a lot of documentation, just cannot prove they are a charitable organization, because they aren't, never were, and never should have ended up with an account of that type, but because of PayPal's corporate policy of setting up interest-traps like this (they obviously want to trap as much money as possible by luring people into setting up PayPal accounts in such a way that they will enter a "suspended" state which they can then collect interest on) they are now unable to collect their funds.

    If PayPal were interested in helping people not be ripped off, they would demand all of the information required to draw down from a PayPal account at the establishment of the account, not when someone tries to withdraw their hard-earned (or hard-earned, then donated) cash from PayPal.

    Paypal sucks, but not in this particular case.

    This particular case highlights exactly why PayPal does suck. Because they encourage their staff to use legal technicalities to bar people from receiving money they have a legitimate right to, because it is more profitable and legally prudent to do so than not to.

    PayPal sucks because as a corporate citizen they are psychopath with a pathological money addiction.
    The same reason every other large corporation sucks. :)

  10. Re: Yea, Paypal Sucks...and that's on a good day by lionheart1327 · · Score: 5, Insightful

    Buddy, if your definition of evil is PayPal then you need some serious help.

  11. Any good stories about Paypal? by fahrbot-bot · · Score: 4, Insightful
    Who wants to read about a story regarding Paypal if it doesn't shed Paypal in a bad light?

    Umm, are there stories that show Paypal in a good light? I haven't heard / read any...

    --
    It must have been something you assimilated. . . .
    1. Re:Any good stories about Paypal? by jandrese · · Score: 4, Insightful

      Your story is typical when I ask around at conventions/with friends. It seems to me that a lot of the "Paypal sucks" stories come from people who were scamming or trying to launder money through the service (or doing activities that looked a lot like that) and discovering that Paypal actually pays attention to what's going on with their accounts. It doesn't help when the "Paypal Sucks!" type sites offer suggestions for alternative online payment systems that are known to be scams.

      --

      I read the internet for the articles.
  12. Re: Yea, Paypal Sucks...and that's on a good day by iocat · · Score: 5, Insightful

    PAYING with PayPal is rarely the problem. It's GETTING YOUR MONEY BACK from PayPal where all the issues come up. All their policies are designed to do one thing: keep the cash in their accounts, earning interest for them, for as long as possible. As a payer, I've never had any issues.

    --

    Dude, I think I can see my house from here.

  13. Nothing new... by Skal+Tura · · Score: 4, Insightful

    There's absolutely NOTHING new in Paypal doing this. They aren't regulated, so they can do what the hell they want to in effect. and you can notice this.

    On top of that, atleast in one point, even fscking janitors could get to see your account info there!

    It does get better tho... Rather than working honestly, in one case i had, i got a fraudulent order, found out about that myself
    a day later, e-mailed them about the transaction needs to be reversed. This got to happen due to the fact, that they do not require any authentication at all to deposit more into paypal, as long as you have username & password.

    I explained what has happened in detail etc. meanwhile, calming the victim down (who's account was stolen, victim of a phishing attack). I wasn't going to just send the funds to her, then the insane transfer fees would be lost etc. Total amount was approximately 150.

    Almost 2 months later, i finally got a word from there... Nope, they hadn't read my e-mails, it seems it was automated message, saying the funds had been refunded etc. but the thing is, who's money it was, never got it. She noticed my Myspace profile 6months later, and she hadn't got STILL got it, while paypal had taken the funds from me.

    In effect: Paypal decided to take the funds, without refunding them.

    Nevermind the insanely high fraud amounts with them! I dropped them, after using them years and years, guess they calculated the
    one time cash was worth to them more than continuing transfer fees.

    People, don't use paypal, there is honest companies out there to replace them... That being moneybookers!