Slashdot Mirror
Google Checkout Sees Poor Customer Satisfaction
Aryabhata writes "Ars Technica reports on a survey by investment firm J.P. Morgan Securities, stating that Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a 'good' or 'very good' experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."
....pinch me! this is the first time i've heard of something touched by google not instantly turning to gold! Personally, i would use paypal. It's not perfect but it gets the job done and tbh i spend enough on online purchases that it shouldnt really be made any easier. keep at it Google, never give up the dream! //first post on /. /no hate ////hurrah for slashes
why not allow for outside US to use the system? Most of the stuff i buy is from the states (mostly boot's n shoes for gf). Two big disappointed thumbs down :( //i know i'm whipped //people in my class have a google fan club - wtf is up with that!?!"?!
"they're a bunch of greedy fools", "nothing but a sack of sleazy people". What kind of information is that? Character assassination is not the way to win an argument or even prove a point. PayPal stepped in and offered an innovative service where no reliable service existed. Google is popular, but at the same time it is basically the worst parts of Microsoft. They see an in point in an ALREADY established market and they throw money at it....at least lately (the last few years) it's only been money...NO INNOVATION almost. This is another situation where an entire company of stolen talent (reference the hostile employee buyouts from competitors) can't even revolutionize a product they just have to "give their spin on it". There is nothing great about Checkout except that you can get targeted advertising through it. Sooner or later people will realize that Google services are aimed at the advertiser and that is all they are aimed at. What's the problem with that? Well if everything Google does is inundated with advertising then people will know who to avoid if they don't want misleading information. Bad news for stock holders in Google, bad news for people shopping through Google and bad news for people searching through them.