Issue Tracking Ticketing Systems?

An anonymous reader asks: "Our company has expanded to 5 employees, and we are looking at setting up and installing an Issue Tracking System for all employees to use throughout the company. It turns out there are many ticketing systems available in both commercial and open source solutions. We originally planned on using Request Tracker but we were unable to implement it due to the complexities of the system. For our company, we are looking for a simple to install Issue Ticketing system (preferably PHP and MySQL based to be hosted on our basic web hosting) to improve both the efficiency of our company, and improve our record keeping of all of our issues. How do you manage all of your tasks, and what software do you use, if any, to achieve this?"

Comments

trac

[GreatDrok]

We had a problem with people harassing the sysadmin (me) to do stuff and I was having trouble with time management and documenting my workload. We already had a trac system (http://trac.edgewall.org/) in place for other reasons and we used this to implement a sysadmin request system where people could enter their problem in trac and their request would be sent to the sysadmin (or a list of people in our case) who would then resolve the issue and report it as such. This produced a nice audit trail showing requests and their resolutions as well as any outstanding issues. Of course, it is all open source and free which is also nice.