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Nvidia Faces Class Action Lawsuit Over Vista Drivers

Cocoshimmy writes "Nvidia is facing a class action lawsuit for false advertising by not providing stable working drivers for Vista. Nvidia has been accused of closing threads on Nvidia's forum and banning users that request a response from Nvidia, post that their Nvidia hardware does not work under Vista, post that Nvidia software does not work under Vista, post that Nvidia is guilty of false advertising, or threaten to sue Nvidia. Several disgruntled users have set up their own site for discussing their legal options."

34 of 445 comments (clear)

  1. Vista by Anonymous Coward · · Score: 4, Funny

    I'd post first, but my monitor's on the fritz. Stupid new OS.

    1. Re:Vista by SoCalChris · · Score: 4, Funny

      I'd post first, but my monitor's on the fritz. Stupid new OS.
      You'll get no sympathy here if you 'upgraded' to Vista. How do you know he's not using linux with an ATI card?
  2. Just use the 'nv' driver by mhall119 · · Score: 5, Funny

    I'm sure someone can port it to Vista. Tell me again about how Windows has better hardware support than Linux.

    --
    http://www.mhall119.com
    1. Re:Just use the 'nv' driver by pandrijeczko · · Score: 5, Funny
      Please do not mock the Vista/Nvidia users - I can really sympathise with how they feel.

      Having done a Linux kernel upgrade today, I had to type "emerge nvidia-drivers" at the command line and wait *A WHOLE THREE MINUTES* for the drivers to download and compile the module - during that time I had *NO* 3D acceleration on my Gnome desktop.

      It was *NOT* pleasant, I can tell you!

      --
      Gentoo Linux - another day, another USE flag.
    2. Re:Just use the 'nv' driver by Anonymous Coward · · Score: 5, Funny

      I imagine it was still 'unpleasant' when they finally downloaded and compiled, after all, you're using Gnome

    3. Re:Just use the 'nv' driver by thrillseeker · · Score: 5, Funny

      I imagine it was still 'unpleasant' when they finally downloaded and compiled, after all, you're using Gnome

      No, this is Gnome - silly settings like "unpleasant acceleration speed" have been hidden from me.

    4. Re:Just use the 'nv' driver by dr00g911 · · Score: 4, Informative

      Actually, the problem is bigger than that.

      There's no drivers for any nForce motherboard chipsets whatsoever.

      Yeah, enough drivers to basically boot are loaded "in the box" with Vista, but little things like a sound drivers, RAID drivers and a gigabit LAN driver that works faster than 10 base T aren't available anywhere. Not even beta drivers are available.

      At the same time they're touting their nForce 4 boards as "Vista Ready"... which is completely untrue. Today they changed the verbiage to "Vista Capable" which is softer, but still BS.

      http://www.nvidia.com/page/nforce4_family.html

      Don't tell me nVidia didn't have *years* to prepare for launch. Their public RC1 and RC2 drivers never even made it close to a stable state.

  3. ch-ch-ch-chaaaanges... by TheSHAD0W · · Score: 4, Insightful

    Considering Microsoft is still in the process of patching Vista, including a major patch issued just as Vista went out the door, can we really stick all the blame on Nvidia?

    1. Re:ch-ch-ch-chaaaanges... by Raynor · · Score: 5, Funny

      I think we are blaming NVidia's treatment of their customers, not the problems themselves.

      Personally I just blame canada... i mean come on, they aren't even a real country anyways ;)

      --
      "Dictator Flakes. They WILL be delicious."
    2. Re:ch-ch-ch-chaaaanges... by Vellmont · · Score: 4, Insightful


      Considering Microsoft is still in the process of patching Vista, including a major patch issued just as Vista went out the door, can we really stick all the blame on Nvidia?


      Did the patches affect the video driver layer? If they did, then maybe Microsoft should share some of the blame. If not, then the blame is squarely on nVidia. It's not like nVidia hasn't had plenty of time to develop drivers for Vista.

      --
      AccountKiller
    3. Re:ch-ch-ch-chaaaanges... by Matt+Perry · · Score: 4, Insightful

      Considering Microsoft is still in the process of patching Vista, including a major patch issued just as Vista went out the door, can we really stick all the blame on Nvidia?
      That depends. Are all the other video drivers having problems too or is it just NVidea's drivers?
      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    4. Re:ch-ch-ch-chaaaanges... by Meatloaf+Surprise · · Score: 5, Informative

      I went to this page http://www.nvidia.com/object/7_series_techspecs.ht ml for my video card and it says:

      Built for Microsoft® Windows Vista(TM)

      * Third-generation GPU architecture built for Windows Vista
      * Delivers best possible experience when running Windows Vista 3D graphical user interface
      * New OS supported by renowned NVIDIA® Unified Driver Architecture (UDA) for maximum stability and reliability
      * NVIDIA® PureVideo(TM) technology delivers high-quality VMR pipeline for best-in-class video for Windows Vista

      Now, if I purchased this card to run on my new Vista machine, I would be pretty upset when it didn't work right. Wouldn't you?

    5. Re:ch-ch-ch-chaaaanges... by gardyloo · · Score: 4, Funny

      Now, if I purchased this card to run on my new Vista machine, I would be pretty upset when it didn't work right. Wouldn't you?

            I dunno. One of the points says "best possible experience". I guess it depends on what that means. If this were Windows Me, I'd expect shorting out motherboard contacts randomly with soaking-wet weasels might get better performance than putting in a carefully designed graphics board.

    6. Re:ch-ch-ch-chaaaanges... by tkrotchko · · Score: 5, Funny

      "* Third-generation GPU architecture built for Windows Vista "

      Just because it was built for it doesn't mean it will.

      I mean, Bruce Springsteen was born to run, but how often do you see him jogging around?

      --
      You were mistaken. Which is odd, since memory shouldn't be a problem for you
  4. Port Linux NVidia Drivers to Vista by andy314159pi · · Score: 5, Funny

    Maybe someone at Microsoft should work on porting the Linux nvidia drivers to Vista. The work well on Linux, so maybe the drivers can be "reverse engineered" to work with Vista.

  5. Linux support by Carnildo · · Score: 4, Interesting

    It seems that for once, there's a major piece of computer hardware with better driver support for Linux than for Windows.

    --
    "They redundantly repeated themselves over and over again incessantly without end ad infinitum" -- ibid.
  6. No NForce2 drivers by Plug · · Score: 5, Informative

    While this class action seems to be about high-end graphics cards, which I have ever expectation that NVIDIA are working hard on drivers for, it's worth pointing out that they don't intend to support the NForce/2/3 motherboards with Windows Vista drivers.

    Just upgraded a machine, network & sound works, but when I scroll in Firefox, I get choppy audio playback in Winamp; in the process of trying to figure out if it's Winamp at fault or the audio driver.

  7. Re:sue for what?!? by geekoid · · Score: 4, Insightful

    False advertising.
    Nvidia claimed it would work, people spent time and money based on their promise.
    Tort law is the ONLY avenue people have to defend themselves against the actions of a corporation.
    It has nothing to do with entitlement.

    --
    The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  8. Re:sue for what?!? by Joe+U · · Score: 4, Insightful

    I bought a nVidia card yesterday (after the Vista launch) to upgrade my aging 9800. There's a huge fucking sticker on the box saying 'Windows Vista Ready', so, I expect it to work with Vista. (It does, but I swear my ATi 9800 ran Aero slightly faster).

  9. ok this seems bad enough but... by whathappenedtomonday · · Score: 4, Funny
    one of the NVidia forums moderator's suggestions that there's no reason to upgrade to Vista (link)


    At least they got this one right. That's what you get for upgrading: huge hole in your wallet, crappy OS and nvidia forum mods poking fun at you...

    --
    I hope I didn't brain my damage.
  10. No Need To Sue by TheFlyingGoat · · Score: 4, Insightful

    While I understand why these people are upset, why do people always feel the need to sue? It's in Nvidia's best interest to keep their customers happy, and as such will probably be releasing drivers that DO work very soon. If they don't, these customers will just go to one of their competitors the next time they're in the market for a high end video card.

    Let your money do the talking and stop helping lawyers make money on stuff like this.

    --
    You have enemies? Good. That means you've stood up for something, sometime in your life. --Winston Churchill
  11. Re:Vista DRM helps by saskboy · · Score: 4, Funny

    It's that new Vista DRM feature, brought to you by the fine people at Nvidia:
    Doesn't Really Matter (DRM) technology ensures that if you have a complaint, you can't visit an Nvidia or Microsoft website to lodge it.

    --
    Saskboy's blog is good. 9 out of 10 dentists agree.
  12. Re:Can you blame them? by TheAwfulTruth · · Score: 5, Insightful

    This has nothing to do with that.

    They had stable vista drivers out for their older cards for somettime. This is specifically to do with a brand new card that has such a different archetecture that they had to redo the driver from the ground up and seriously underestimated the time it would take.

    Marketing went ahead and sold the hardware as "The first vista ready video card" (DX 10 whee), engineering was not ready. It really is borderline plausible that they could be gulty of false advertising.

    --
    Contrary to popular belief, coding is not all free blow-jobs and beer. Those things cost MONEY!
  13. Re:Nothing to see here... by atezun · · Score: 5, Funny

    Must be your video card.

  14. Not funny, but actually hapenned with 3DFx by DrYak · · Score: 4, Interesting

    Just use the 'nv' driver. I'm sure someone can port it to Vista.
    Someone moded you funny, but in fact, it does make sense.
    Most Windows XP 32/64 and Vista 32 drivers for 3DFx Voodoo cards are partially done by backporting libglide3x and mesa3d from linux to windows (and thus also earned the privilege of being among the few graphic boards supported in XP64)

    Although not actually Windows XP/Vista per se, the Linux USB stack has been also ported to ReactOS (opensource clone of Windows NT family) and Cromwell (opensource BIOS for XBox).

    Therefore, some simple driver, with no 3D acceleration could be possibly done out of source available in linux.
    (And if nVidia still doesn't fix the problem*, maybe some useful infos from the Nouveau project could be used to add the 3D functionnality. Having a complete opensource driver next to the commercial one isn't something unheard of in the Win32 world : Audigy sound cards have both official drivers from Creative and the kX project).

    ----

    * : Isn't completly unlikely. Their main audience, from which they earn most money are game players. Given the fact that almost all current games run on Windows XP + DX9, they'ld better spend more money in improving the WinXP support, to have a higher position in tests to sell more to gamers, rather than spend the same money on Vista, and thus risking to loose customer due to better Catalyst. I won't be surprised if, appart for their made-for-DX10 flagship products and business oriented cards, progress of Vista drivers are as slow as for linux, until games start to appear that target Vist DX10.

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
  15. How's this for paranoia? by pandrijeczko · · Score: 4, Funny

    Let's all go down to our local computer stores tomorrow, stand near the Microsoft Vista display and snigger quietly to ourselves whenever a Joe Average picks up a Vista box?

    --
    Gentoo Linux - another day, another USE flag.
  16. The bugs are due to the new Vista DRM "features" by seeks2know · · Score: 4, Insightful

    Let's see...

    Why would nvidia's drivers work with Windows 95/98/ME/NT/2000/XP, Linux (32 and 64 bit), Solaris and FreeBSD - but not with Vista?

    Do you think that nvidia forgot how to code video drivers? No, that doesn't seem logical.

    Well what is different between Vista and all of the others?

    How about all the stupid Vista DRM features? You know, the ones that ATI was bitching about when they said (http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_ cost.html):

    An ATI product manager responsible for producing the actual hardware says:

            "These costs are passed on to the consumer"

            "This cost is passed on to all consumers"

            "This cost is passed on to purchasers of multimedia PC's"

            "Costs are passed on to consumers"

            "Costs are passed on to consumers, especially early adopters"

    I'm sure that the lion's share of these costs are software related. More software cost means more code. More code means more opportunity for unexpected features (aka "bugs").

    Don't blame nvidia. Blame Microsoft.

  17. Re:I am not sure whether to be amused or disappoin by UncleFluffy · · Score: 4, Informative

    why is anyone alarmed (or even surprised) that WHQL-certified device drivers are not available yet which take advantage of all its features?

    Because the manufacturer claimed that they were, and people made purchases based on that claim.

    --

    What would Lemmy do?

  18. Vista by earthforce_1 · · Score: 4, Informative

    I just did what I swore I would never do. I had to purchase a replacement laptop for my stepson, but it was impossible to find a decent one (decently fast with 1G of RAM or greater) that came without Vista, and all but impossible to find any that didn't come with a microsoft OS. I walked into best buy after trying 5 or 6 stores - only one place would sell me an Ubuntu laptop and theirs was an average of $2K, way out of my budget! I called many places and drove around to a number of stores. Future shop had a big vista banner hung outside their store.

    It was a totally ludicrous situation. When I went into best buy, the staff were playing about with the shiny new desktops trying to figure out how stuff worked. Customers were asking what games or legacy would run on the new OS, and the staff sort of shrugged. They obviously had this dropped on them and didn't have a clue either. So I bought the laptop with Vista ( the kid is a windows lover and whines that his favorite game du jour doesn't work under Linux)

    So I get the damned thing home, and try to connect through my wireless home LAN. (Linksys WRT54GS running the latest firmware) Guess what? Can't reach beyond my local network - something about TCP scaling problems with the primary DNS server!!! I never had this much trouble with basic networking under SuSE, Ubuntu, or XP. I was even able to get the kids PS2 and PSP networked with less trouble than this!

    There has to be some sort of laws put in place to ensure betas (and that is exactly what this is) are not being rammed down everybody's throat like this. The whole situation is utterly insane. I am going to be up half the night trying to get the damned piece of crap connected to the internet.

    --
    My rights don't need management.
  19. nvidia needs to fix these issues though by DragonTHC · · Score: 4, Interesting

    I exchanged emails with nvidia PR man Ken Brown asking for an official response from nvidia about the Vista/nvidia DVD playback kludge with tv-out

    basically, if you have TV-out enabled, like to watch a DVD on your HDTV over VIVO component cables, vista disables the dvd playback by breaking the overlay on any application/video stack. This, I confirmed, worked just fine on the same HDTV over VGA though.

    Naturally, after thanking me for bringing the "issue" to their attention, Mr. Brown ignored my last email. Maybe now, Mr. Brown will take the time out of his busy day to respond.

    we're waiting.

    --
    They're using their grammar skills there.
  20. Re:Can you blame them? by dwayrynen · · Score: 4, Insightful

    My Nvidia + Windows Vista experience has been essentially *perfect*.

    I have two EVGA Nvidia 8800 GTX video cards with 768 megabytes of ram.

    I purchased Windows Vista Ultimate at Midnight on Monday.

    I installed the 64 bit version of Vista Wednesday morning (24 hours later) using beta drivers released by Nvidia earlier (found off of guru3d.com I believe).

    I checked the Nvidia web site later that day and they had release drivers (one of my monitors was not being recognized for its full resolution capabilities with the beta drivers).

    I downloaded and installed the release drivers from the Nvidia web site.

    I have had no video problems at all. I am able to drive 3 monitors at once (two 30" 2560x1600 monitors and one rotated 1600x1200 monitor), play games at full 2560x1600 resolution with comparable screen rates as prior to Vista upgrade, use the nifty Aero Interface, etc.

    I think if this goes to court, someone will ask - so when did Microsoft release Vista to the public? Ok, how long after that did you have to wait for your drivers? One day? Why are we here today?

    Compared to time consuming frustration on getting all my other business applications running, the idea that someone is suing over nvidia drivers is comical to me. Too bad their web site is slashdotted as I would love to sign on there and call all of them morons. I wonder if they'll trim those posts. ;-)

  21. Re:This has got to be a first... by TheNetAvenger · · Score: 4, Informative

    I'm trying to think of any other product where you can buy it at time X, it suits your purpose and you're happy, then at time X+1 something changes, it no longer suits your purpose and that is somehow the manufacturer's fault. Honestly, if you bought your card to use with XP and it now doesn't work with Vista, don't you solely have the option of not using Vista? Or buying a new card?

    Ok, I really don't agree with the people's arguments or the lawsuit, as for the most part, NVidia has delivered Vista drivers that are better than the XP drivers at this point.

    However, the reason your argument is wrong, is when NVidia came out with the 7800 and other 7xxx series Geforce cards, their advertising SPECIFICALLY said that this generation of card was already Vista Ready and had Vista WDDM called LDDM drivers availble for them. However, as many people in the beta of Vista would know, NVidia DID NOT have Vista drivers even at that time period, and they didn't even start dropping stable non-debug drivers until this month, which is a long time from June of 2005 when they advertised their cards were ALREADY Vista Ready.

    As for the whole lawsuit, I disagree with it completely, yes NVidia was late, but they DID get good drivers out by the time Vista released.

    As for people on here discounting NVidia or Vista, please remember that Vista has a Video driver model that is different than is used in ANY OTHER OS. It supports things like GPU multi-tasking and system RAM smart-realtime sharing with GPU RAM, as well as the driver is no longer a kernel level driver and runs in User mode, in addition to several very technical differences.

    The other problem with the argument of this lawsuit is the pure fact, that WindowsXP drivers work on Vista, just as they worked on WindowsXP. They will not get AERO/Glass or the features I mentioned above that are new to the WDDM in Vista, but they will perform EXACTLY like they did in XP.

    This is not like NVidia has screwed over users in any way, although during the beta process I could have smacked the marketing deptment of NVidia for advertising WDDM Vista Ready for the 7xxx series of cards when this was simply not even close to being true. And in fact, ATI had the first and most stable drivers during the entire Vista Beta, even though ATI didn't release OpenGL support until this month as well for their drivers.

    A month ago, our techs would have told gamers to skip Vista for a while, but with the drivers released this month from both ATI and NVidia at the 11th hour for the Vista release, things have dramatically changed.

    Both companies have a few glitches with a few games, but for the most part the drivers are solid, and deliver better FPS on Vista even when running with Glass still on and even in a Window. You can also run with higher quality textures than you could in XP since the WDDM shares system RAM with the GPU intelligently, so turn up the High Quality Textures that your Video card couldn't handle before and enjoy the view.

    Another thing to notice is that in Vista you can run multiple games at the same time without worry about running out of GPU RAM, and even with multiple games running do the Glass Flip 3D with all the games and applicaitons. And even in Flip 3D the games FPS only drops maybe 2-5fps, even though it and other games are running at the same time on the screen in flip 3D. This is impressive and shows that Vista can squeeze a lot of performance out of the hardware and games beyond what any other OS, including XP has been able to acheive.

    Now most people won't be running multiple games, but if you want to run WoW or Oblivion or CoH in a Glassy Window while you have Vent or TeamSpeak open and your messenger and a movie playing, you can, and without losing framerates like you would have in XP or any other OS, because of how Vista handles the Memory and GPU multi-tasking with the WDDM in Vista.

    So everyone out there ha-ha-ing Vista's Video, instead of laughing at things you don't understand, you should be taking notes on what MS has done right with Vista technically, some of it is impressive architectually, especially if you are an OS theorist/engineer.

  22. Re:Can you blame them? by Anonymous Coward · · Score: 5, Funny

    I have two EVGA Nvidia 8800 GTX video cards with 768 megabytes of ram.

    I purchased Windows Vista Ultimate at Midnight on Monday. You need a life. Seriously.
  23. You forgot... by CrimsonScythe · · Score: 4, Funny

    ...the most obvious one:

    Dangerous, Raging Monkeyboy

    --
    The view was horrible and the smell was even worse; Julie severely regretted becoming a proctologist.