Red Hat Dismissing Microsoft, Oracle

Robert writes to tell us Red Hat's CEO Matthew Szulik is encouraging customers to take Microsoft up on their support voucher offer for Novell's rival Linux system in order to "get the issue over with." Dismissing the impact that the Microsoft-Novell deal has had on business, Szulik is just happy to see customers taking Microsoft's money. "Szulik also dismissed Oracle Corp's attempt to under-cut it on Linux support on similar grounds, insisting that customers were unlikely to be convinced by cost savings that are a small percentage of their overall software spend."

Comments

Oracle Support of Linux is a good thing

[rohar]

Having attended Oracle Openworld this year and being an Oracle DBA in a large AIX/HP/Solaris environment, I don't think the Oracle Linux support offering is negative for Red Hat or Linux in general. Oracle is attempting to get Linux buy-in from larger corporations that are traditional Unix shops with the idea that offering the same level of support for the OS as the DB on servers that are usually running databases exclusively is a reason to switch from traditional Unix.

I don't think that there will be many customers that are already running Linux and purchasing support from Red Hat switching to Oracle Linux support, but I think the Oracle support of Linux and their IP indemnification of Linux is overall good for Linux adoption in the enterprise.

Re:Oracle Support of Linux is a good thing

[DaveAtFraud]

The other rationale that came right from an Oracle guy presenting at the local LUG was "one throat to choke." He said that customers didn't like calling Oracle support only to be told their problem was a Linux issue and then calling Red Hat and be told it was an Oracle issue. To the extent that people install RHEL only to run a Linux server, customers will probably migrate to Oracle. Oracle Linux isn't positioned as a general purpose distro but as a platform for an Oracle database (hine: don't call Oracle if you have a Samba issue).

In a similar vein, the same person said that Oracle is pushing current Windows customers to migrate to Linux. It seems Oracle's Windows support spends more time dealing with Windows issues than Oracle issues. Oracle Linux isn't a way to go after Linux distros. Larry's ultimate target is Bill.

Cheers,
Dave

Re:Oracle Support of Linux is a good thing

[TheNinjaroach]

Oracle Linux isn't positioned as a general purpose distro but as a platform for an Oracle database (hine: don't call Oracle if you have a Samba issue).
My boss attended the last OpenWorld and had a much different opinion than your own. We (web developers) actually had to convince him not to change our current software stack out for their "Red Stack." It consisted of Red Hat Linux with Apache, PHP and Oracle DB but here's the real kicker: as long as we ran on Oracle's "Red Stack" they would support our custom PHP code with everything else. They are supporting more than Oracle DB - they're supporting the whole webserver stack as well as any code you write on that stack - so I would have to disagree with you on the impact of this issue.

Brilliant!

[EveryNickIsTaken]

As we've seen in the past, completely ignoring your competition is the best way to deal with them.

Red Hat's new mascot = the ostrich.

Re:Brilliant!

[zappepcs]

I don't know, he might have a point.

FTFS "Szulik is encouraging customers to take Microsoft up on their support voucher offer [CC] for Novell's rival Linux system in order to "get the issue over with.""

If people do say 'hey, I want support now please' it will end any question about whether RedHat has something to worry about. I'm leaning toward the thought that the results of asking MS for Linux support will turn up on viral news sites all over the place with hilarious results. Can you remember the Verizon Math? or any number of other customer support nightmares that got published on the Internet?

Oracle, pfft

[Anonymous Coward]

When Oracle announced that they were going to rebrand and sell Red Hat, most people that posted comments on this site were up in arms over this. Anyone that does business with Oracle would have known how insignificant the announcement was. Dealing with Oracle sucks. I can phone three different sales reps and get three wildly different prices for the exact same configuration. Sometimes the pricing depends on how their products are going to be used, sometimes not. Without getting into more specifics, I can think of no other word for their sales department, other than 'greasy'. The only reason we still buy some products from Oracle is because we have to.

For all their warts, doing business with Red Hat is a dream compared to Oracle.

My distro...

[Bullfish]

Is bigger than your distro... Frankly, while I can understand why the people who run one distro want to show that they are better than the other distros... it is one of the things that holds linux back a bit. You get the diversity of development that comes from the different groups producing distros, but to the public who might want to try linux, it gets very confusing to sort between them if they are not technical. I mean you look at ubuntu's "linux for human beings" which implies that the other distros are not for them... And before anyone mentions that vista has six versions, they are all from MS, clearly enough delineated with a dot chart, and there are sales people there ready to steer you to the most expensive version. It would be at some level in linux's interest to have the distros look at some kind of mutual marketing strategy to help people sort out the differences between them so they can pick the one right for them, at least on the desktop side. The server people for the most part are learned enough to figure it out.