E-Mail Addiction 12-Steps Stumbles
netbuzz writes "Talk about offering an alcoholic a drink? No. 2 of 12-step program for e-mail addiction: "Commit to keeping your inbox empty." ... Reuters is reporting today on this program from an executive coach. Here are 11 other reasons why it won't work." I know what the bottom of my inbox looks like, I just only get to see it for a few minutes a year.
The 2 minute rule says that when you process your inbox (any inbox, e.g. e-mail, physical, voicemail), and the result is that you should do something (as oppsed to delegate, file for reference or just plain delete), you should do it immediately. If, on the other hand, the action will take longer than 2 minutes, you should file it in your trusted system and continue emptying your inbox.
The 2 minute rule most definitely does *not* say that you should ever be expected to answer any e-mail within 2 minutes, for exactly the reasons you list.
I thought every computer geek worth his salt knew about all about GTD by now, but from your post and the moderation of it, I see that that's not the case.