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Recovering a Wrecked RAID
Dr. Eggman writes "Tom's Hardware recently posted an article specifying how the professionals at Kroll Ontrack recover data from a RAID array that has suffered a hard drive failure, allowing for recovery of even RAID 5 arrays suffering two failures. The article is quick to warn this is costly, however, and points out the different types of hard drive failures that occur, only some of which are repairable. Ultimately the article concludes that consistent backups and other good practices are the best solution. Still, it provides an interesting look into the world of data after death."
I have a concern with the recommendations given in the introduction:
We assume that all hard drives will be handled with care, so they should be installed in suitable drive bays. If you use multiple drives, we recommend removable drive frame solutions, which help reduce vibration transfer onto the computer chassis and even back to individual hard drives. Make sure that your system has sufficient ventilation, so high speed hard drives won't overheat.
I've found that the removable drive frames available for cheap consumer hardware to be total crap. The metal enclosure keeps heat close to the drive, and the tiny fans used don't move nearly as much air past the drive as when it's inside the case, being cooled by the airflow of the case fans. The drive temperature is therefore higher even under the best conditions. In addition, the smaller fans fill with gunk quickly and as a result wear out faster than larger ones, leading regularly to a drive trapped in an uncooled box.
I've used enclosures from Promise, Enermax, and several other companies whose products were so bad I tried to forget their names; all had fans that instantly became the least reliable part of the entire system once I installed the drive frame, and I wasn't happy with the drive's temperature from day one.
I don't think the person making this comment at Tom's ever keeps systems running long enough to realize the long-term issues that come with anything cheaper than server-grade drive enclosures for hard drives. I'd welcome suggestions for a better quality product in this category. It's a hard subject to cover, because by the time you've had several units setup for a year or two to gather useful data on how rugged they are, the product is obsolete; not something any review site I'm aware of is setup to cover.
I attended a small conference where the Kroll VP of Data Recovery was speaking. He came in, his assistant set up his power point stuff, made sure the projector was right etc. He then gave a very interesting talk about what Kroll could pull off of a drive, despite what had been done to it. By way of example he showed a slide of a burnt and bent hard drive - that came out of the sky when the shuttle broke up. They recovered 99% of the data on that drive. He also mentioned that they do the data recovery for all of the spook organizations in D.C.
When we broke for lunch I got to sit at his table and we got to ask him all sorts of questions about their processes. He mentioned they have things they use that they have never patented because it would be too much of a leg up for both the competition and those that seek to destroy data. We tried to get him to tell us what we would have to do to a drive to make it unreadable. Mostly his answers to our "Surely this would make the data unreadable" queries were "You would think that would work wouldn't you?" Someone referenced his assistant who was sitting next to him and the VP said:
"Him? No, no, no. (laughs) He is not my assistant, in fact he doesn't work for me at all. He is a lawyer for the company and is here to make sure I don't say anything I am not supposed to." The assistant then gave us one of those 'I could eat you alive' lawyer smiles.
I walked out secure in the knowledge that short of melting the platters down the data can *always* be recovered.
Sera
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Last week, i did a data recovery on a client that had multiple disk head crash from a power outage, or a kick or something. The drives were resulting in a click-seek, which for the most parts is unrecoverable.
Popped in a Helix disk, and checked what the MFT was doing. Low and behold, no MFT, no boot sector, and a huge list of bad sectors. Basically, the crash had resulted in a bad sector in the bad sector table, and all over the first portion of the disk.
These were 200GB disks, but eventually I was able to get a sector repair program to read through and do a non-destructive repair. Data was safe, but was now corrupt. Next step was to repair the data, and I was finally able to just use chdisk to repair.
Eventually, it was back to real data, and was able to push the data over to a new replacement hard drive.
Told the client to invest in RAID 1, but seriously doubt they would be willing to spend that $100 for the RAID. Instead, they prefer to pay $1000 for a repair.
BACKUPS. make lots of BACKUPS. RAID your stuff, and get those backups offsite. Do them regularly. Seriously, it would save your ass if something happens. For example, I have a LAN HD that is parked out in a shed in my backyard. Total cost $200, and has already saved my ass 2x.