Telecom Refunds $8 Million for Bad Service

Gearu writes in with an article about a hefty refund coming to New Zealanders. It opens, "Telecom New Zealand has admitted it made an error with its Go Large broadband plan and is to credit customers of the service. An internal technical review of the service, launched in October, identified an issue with how internet traffic was being managed on the plan. The Go Large plan was promoted as having traffic management applied to certain applications, but since December the traffic management process had affected all forms of activity. With around 60,000 customers on the Go Large service, the refunds were expected to total $7.5 million to $8.5 million."

Comments

Re:Yet another reason...

[Coryoth]

I have to think about moving to NZ. Honest businesses.

NZ Telecom and "honest business" don't really go together. Telecom have done everything they can to try and lock out (including quite an impressive history of dirty tricks) any competition and have held back broadband in NZ years and years (it's even worse than US broadband - until recently 256K connections were considered high end). Things are opening up to compeition now though, so I think Telecom is facing the fact that once competition becomes widely available they're going to face a country-wide customer revolt unless they can do something to try and restore some semblance of reputation. This move is basically that - the realisation that they better refund people for having fucked them over for years lest they all move to the competition.