Slashdot Mirror
Are Exclusive Games GameStop's Secret Weapon?
An anonymous reader writes "It's one thing to try to muscle out the competition, but when you start to lock down the sales of certain games, consumers lose. This is how GameStop hopes to compete against the big box retailers. With sales of games predominantly happening at stores like Walmart or Best Buy, they must feel that extreme measures are required. 'Chulip--an offbeat game involving kissing--has been released in the US to the cheers of fans of quirky games. The only problem is that EBGameStop is going to be the only place to buy it. Strategy gamers will be annoyed to hear that The Settlers for the DS will also be an EBGameStop exclusive. The game has been getting some favorable early buzz, but if you'd like to buy it on the 28th of next month... well, you know where you'll have to go.'"
if they want to cripple their sales by only selling in one place be my guest. And if gamestop has the business chops to land such a deal, also, be my guest.
Personally, I refuse to 'support' any store ... If a company wants my money they have to offer me something that has value to me.
Now, this doesn't mean I refuse to shop at smaller stores but the smaller shops I use tend to have better customer service, wider selection, or are more convienient; I'm not going to go out of my way to pay more for Sponge-bob (a gift for my Niece) to have to deal with an over-weight college drop out (who smells like a dead moose) with an attitude.
....then they wouldn't have to pull this crap.
The chains that GameStop absorbed (Funcoland, EB, etc...) never had the anti-customer practices that Gamestop has, and the remaining vidoe game specialty stores don't do the little things that make GameStop so terrible. I don't know what they're thinking, but perhaps they'd be better served to stop doing the things that chase the customers away rather than tring to force customers to shop there when they don't want to. I know that with me only one of those things is likely to work.
What types of things am I talking about? Imposing draconian quotas on their employees, which causes the sales associates to bully the customer into sales to prevent losing their job; Forcing pre-orders for items which are not in short supply; Paying pathetic trade-in values while charging outrageous prices for used titles; Maintaining a poor back catalog; Accepting vendor promotions that encourage their sales associates to favor one vendor over others at no real gain to the company; Cramming so much marketing material into the store that you can't find anything you're looking for; Locking PC games in huge plastic security boxes; Selling non-guaranteed pre-orders; Selling not-for-resale demo copies as "used"; etc.
Fix some of those things. It can't be that hard, and it can't cost that much. Then, maybe, I'll consider shopping at GameStop again. Until then I'll take a page out of their book and buy the games they "lock up as exclusives" used from somebody else.
The problem is we're seeing the death of Gamestop.
Before anyone cheer or wails, let me explain.
In America convenience sells. Yes, there are people who will go out of their way to make sure what they're getting is a quality product. However, the majority of consumers won't seek out that small, family run business no matter how good it is. Whatever's closest to home or on the way back from work is what gets their business.
Now a lot of people buy groceries, clothes, and other things at Walmart and similar stores. A lot of people go to Best Buy for music and movies. A lot of people have multiple errands to do on a Saturday morning when they'd rather be relaxing at home. Why go to 8 individual stores for specific task X when you can go to one or two which cover all of them?
It all boils down to Hardcore versus Casual again. Before Walmart and others caught on that video games were good sellers, everyone had to go to places like Funcoland, Babbages, EBX etc. to get games. It was a good time to be a specialty store. However, once the giants entered the scene they took away a large portion of casual gamers. The casual gamers aren't likely to have enough motivation to seek out a GameStop if there's a closer Walmart or Best Buy.
Meanwhile, hardcore gamers still know that Gamestop is the best bet for finding game X, used or new. Best Buy and Walmart will only rarely have a game over a year old, and that's only if it was either really popular or really bad. The only better option is the internet, but that requires shipping. Sadly, in the very near future it may be the only recourse for titles marketed but little.
What we see here is GameStop's desperate attempt to remain relevant. With Best Buy thinking about reselling used games, the niche Gamestop fills is shrinking. They need a tangible edge over the giants in order to compete, and the giants have been eating away those for some time. The better selection isn't tangible to most casual gamers, so that isn't enough. Gamestop needs something obvious.
Hence, exclusive titles.
As people have already pointed out, this is akin to suicide for developers. When the purchasing power of the casual gamer is becoming paramount, why would you restrict your title to a single store more known for its hardcore crowd. Unless A) your game sucks, B) your game is specifically directed at the hardcore crowd, C) your game is an AAA title that will sell bajillions anyway or D) you've been offered more money than you could ever make on the title, I just don't see the incentive.
So we're left with a fangless GameStop, fighting off bigger predators in a desperate bid for survival. Personally, I'm sad. Gamestop may not be the best thing ever, but losing it will leave a gap in gamer culture. We're no longer special enough to warrant our own store.
Eventually, whether or not GameStop survives, games will finally be recognized as mass media and will receive the attention they deserve. At which point specialty stores will return to viability (ala Suncoast Video). Until then, it'll be a struggle for GameStop to compete.
Thunderclone: ONE MAN ENTERS! TWO MEN LEAVE! ONE MAN ENTERS! TWO MEN LEAVE!