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Windows Genuine Advantage Gets More Lenient
Troglodyte writes in with word that Microsoft is revamping its Windows Genuine Advantage program so that it labels fewer users pirates. WGA now has a third category besides "genuine and "not genuine," called "not sure." Quoting: "[I]t's quite obvious what is going on here: Microsoft has added 'not sure' as a way of cutting down on the number of false positives associated with WGA. As many as one in five PCs were failing WGA checks, but this new setting should both reduce this and give Microsoft the chance to investigate further the kinds of things that are landing folks in the 'not sure' category."
This is all well and good, but what about activation? I own a student edition of WinXP Pro and every time I install the OS the internet activation fails. I'm prompted (forced) to call a 1-800 number to activate manually within 30 days. When I do so I must key in or speak a 48-digit activation key which also fails every time. I'm then forwarded to a human being (in India, I'm quite positive) who asks me to repeat part of that 48-digit key, has the audacity to ask me WHY I'M INSTALLING WINDOWS, and then reads back a corresponding 48-digit key which always works.
I have never had trouble using pirated editions of Windows. Regardless of this softened WGA check, Microsoft punishes their legitimate customers. Period.
That is a good question. I wonder Why MSFT can't do the simple things right but can complete the complex ones. maintaining Windows codebase, Extremely complex. Building WinFS so that it works across intranets, With Leopard, OS X will introduce that functionality into spotlight.
Though My first thought was that they wanted to cut down on customers getting the invalid key. Out of every million, 200,000 people where being told that their once valid copies were no longer valid. So in order to cut down on False Postives they added another point. So out of a million customers you have 150,000 peopling calling to say WTF fix this, and 50,000 pirates.
Their numbers still add up but the PR dept doesn't have to work so hard.
i thought once I was found, but it was only a dream.
Novell would have each NetWare server broadcast its license on the network. If two boxes used the same license, both boxes would shut down.
And Novell tracked each license number by company. You could transfer your license to a different company by sending Novell a letter on your company's letterhead.
Microsoft couldn't distinguish between the serial number for a mouse and the serial number for NT server. Microsoft didn't keep a record of what licenses you had registered. They couldn't even tell you if you HAD registered any licenses.
So you could get one license code for NT server and install 1,000 "pirated" servers.
And Microsoft liked it like that. That gave them the edge over Novell.
Now that Microsoft's competition is practically dead, Microsoft is looking for ways to increase their revenue by making sure that every single license is paid for. Just like Novell was doing in the 90's.
I personally had to argue with Microsoft to get an activation code for Windows XP. The hard drive on my IBM Thinkpad failed, and I replaced it under warranty. Windows refused to authenticate using the product key printed on the bottom of my computer, saying the key was invalid. (I had bought the computer directly from IBM, which I expect eliminates the possibility this was a bogus key.) I called the Microsoft authentication hotline, which had an automated voice that insisted that I read out loud the 54-digit code that Windows provided. I tried typing it in, but it ignored me. When I read it out loud, the Hotline told me that number was invalid and hung up on me.
I called back. This time, I didn't try to read it the 54 digits again. When I was silent, it hung up on me. So I called back again. This time, I made random noises at it. After five minutes of random noises (which was quite amusing to those working nearby), I finally got hold of a person.
It took 20 minutes to convince the person at the other end of the phone that my license was legitimate. They gave me a new key to enter. Windows said the key was valid, and everything seemed ok.
Then I rebooted, and Windows again said I had an invalid key. I had to call back again, make random noises for five minutes--my coworkers were laughing hysterically--and get a new key. I told them to wait until my machine rebooted, and they said they couldn't. I asked for a way to reach them directly without making noises at their stupid voicemail, and she said there wasn't a way. While I rebooted, I said I wanted to speak to a supervisor. She waited a moment and then said there was a supervisor there--but I couldn't speak to him. She would relay what he said. (Yeah, right, Microsoft.) The "supervisor" told me I should type the "0" key on the phone when I got the first voicemail prompt, which would connect me back to a human operator. I said I didn't believe that would work (since I had tried typing the number already, when it insisted I read it). She laughed and said the "supervisor" had told her to tell me that, and she hung up on me. At least my stalling tactic worked--she stayed on the line until the machine rebooted so I could confirm it wasn't useless key.
I have lived through Microsoft's reactivation hell, personally. It's not FUD.