Slashdot Mirror
Broadband Providers' Hidden Bandwidth Limits
An anonymous reader sends us to the Boston Globe for a story that will come as a surprise to few here: broadband suppliers will cut you off if you download too many bits. It tells the stories of several Comcast users who were warned — without specifics — that they were using "too much" bandwidth, then had their accounts summarily cancelled. Looking into the future: "...even if only a tiny fraction of customers are downloading enough to trigger the policy, that will probably change as more entertainment moves to the Internet."
Lemee see. Downloading the max a line will allow is OK. They understood the contract as "unlimited".
Seems to me that they're way overselling their lines. SBC DSL doesnt care how much you use, nor should they. (We had them for 2 years and kept 60% up and down utilized on average).
These cable bastards need to be raked over the coals for this. Or at leat, lose a bunch of profits.
For any reason...
That's how this works. That's the only way this works. They can advertise whatever they want, but as long as their contracts have that little clause in them, it really doesn't matter WHAT they advertise.
This and the net neutrality fight tell us something - the ISPs are not prepared for a large surge in bandwidth. Despite having about 10 years notice and charging up the ying-yang in many places, they're still not ready to provide the necessary speed to even those areas of the country they currently cover. When ISPs tell customers "5 Mb/s", they really mean "5 Mb/s, once in a blue moon, otherwise 512 kb/s normally and maybe a 2-3 Mb/s burst at times". 250 GB a month is only about 756 kbps. When customers realize this, there's gonna be a problem.
250 GB/month is not going to sound excessive when we start rolling out movie downloads in HD (that's 12 movies), or Steam-like solutions take off, or people start using things like Skype. Nowadays, your game console, your HD-DVD player, and your DVR/cable box want Internet access to get patches or content, and these massive numbers are getting more and more reasonable. This shouldn't be a sign to Comcast that users should download less, it should be a sign that they need to upgrade their networks drastically and fast.
It seems like they are simply trying to eliminate customers who are unprofitable, or not very profitable. They have to invest much less money if they get rid of the people who actually USE their service, rather than just downloading the occasional e-mail or web page. You can offer unlimited bandwidth if no one uses it. This is very much like the cell carriers dropping support for users of older phone technologies because those users don't purchase extra services.
Yes, because I'm sure they'll take the money they get from content providers and pour it into upgrading their network. You know, so that they can handle enough bandwidth that they don't have to charge the content providers anymore.
Oh, wait. That would cut off a source of income. Without net neutrality, they'd have a distinct profit motive to never upgrade.
Some attitudes replaced or by cgi optimizes
Another reason why Triple Play sales pitches are HORRIBLE.
Cable line has been "exceeded". They then hijack your other 2 services for leverage.
It's free, until you use it.
Given the relatively limited bandwidth going in and out of Australia, and that 99% of the world's websites are at the wrong end of that, there is arguably some justification for this. Still inconvenient though.
</devilsadvocate>
It makes *perfect* sense to have one or more plans which are not, infact, unlimited. But when you do, you should have the guts to openly say so, and state up-front what exactly the limits are.
It's fine to sell "2Mbps broadband, will be throttled to 64Kbps if you use more than 100GB/month", and then enforce that.
It's NOT fine to sell "2Mbps broadband, unlimited flat-rate", and then subsequently warn and disconnect users for using "too much" bandwith.
It's ok to have limits. Just be honest about it. Saying one thing in the comersials and another thing to customers who use a lot of bandwith is fraud, plain and simple. If you claim to be selling an unlimited plan -- you better actually *do* that.