Store Says DRM Causes 3 of 4 Support Calls

Carter writes "Ars Technica is reporting that Musicload, one of Europe's largest movie stores, has found that 75% of its customer support problems are caused by DRM. Users have frequent problems using the music that they have purchased, which has led Musicload to try selling independent label music without DRM. Artists choosing to abandon DRM in favor of good old-fashioned MP3 have seen 40% growth in sales since December. Good to see someone in the business both 'gets it' and is willing to do something about it."

Comments

'Bout time

[BloodyIron]

'Bout time

Re:I dont get it.

[Anonymous Coward]

"I personally don't understand why everybody hates DRM..."

I personally don't understand why people would like DRM! Do you like buying a DVD movie and can't play it in a player with a different region coding? Do you like not being able to jump to the main feature of a movie without the torture of the trailers (though this is getting better lately)?

These restrictions placed on DVDs is a form of DRM. And you have to be twisted to like those features. Enjoy!

Re:These Are Desired Problems

[danpsmith]

I think a DRM standard that everyone adopts would avoid these issues but I don't forsee that happening in the future. It benefits Apple somewhat because they can have a great service or a great player and reap the market. I don't blame them, however, because they do a fine job on both ends. I am concerned about any sort of free market existing here.

Don't worry, a free market for this otherwise DRM'd material already exists. And they are selling their "warez" at bottom barrel prices!