Who Plays the 'Blame the Tech' Game?

An anonymous reader asks: "I work for a marketing services company, and it is my department's role to develop and maintain reporting systems for all the data we collect. When a department manager sees a dip (or rise) in one of there KPI's the first thing they do is ask me to 'check out the reporting', because '[they] think there is a problem'? It's this just the culture of my company or have other readers experienced a 'blame the technology first, ask questions later mentality'?"

Comments

I don't know where you get that impression

[wsanders]

It's not a well-kept secret that, if you are not an asshole about it, most banks and credit cards will forgive occasional charges and fees if you just ask.

I have reversed checking overdraft fees and Visa late fees and interest this way. (I've had my bank account for 20+ years and my Visa for more than 10.)

Last month, I asked Visa to refund the $29 late charge on my account since I paid one day too late. "Of course!", they said, "and why don't we refund the $10 interest too?" And they did.