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Why are Websites Still Forcing People to Use IE?

DragonTHC asks: "I just visited Movielink's website for research. Their site has a nice message saying, 'Sorry, but in order to enjoy the Movielink service you must use Internet Explorer 5.0 (or higher) or Mozilla/Firefox with an IE Tab Extension (IE installation required).' While allowing the IETab Firefox extension is somewhat progressive, why do companies still force people to use Internet Explorer? Surely the site should work just fine in Firefox? With Firefox's steady gains in market share, you would think that webmasters would get the hint. If you are a webmaster, what are your reasons for forcing IE?"

10 of 899 comments (clear)

  1. Re:Obvious arrogance. by secolactico · · Score: 5, Interesting
    Such as? What necessary piece of functionality does IE have that Mozilla (or Opera, or others) don't have?

    Backdoor exploits into your OS? Ha! Try doing *that* on Firefox or Opera.

    Seriously, I'm guessing that's simply an unwillingness to code for more than one browser, either because of laziness or lack of resources or they don't care about the growing market share or firefox.

    I don't know if that site is good enough to make people open an IE window or tab just to visit it, so I don't know if their arrogance (if that's what it is) is justified.

    Thanks for your interest in Movielink, the leading movie download service. Sorry, but Movielink is presently unavailable to users outside of the United States.


    I guess I'll never know.
    --
    No sig
  2. Re:Obvious by Anonymous Coward · · Score: 5, Interesting

    Or they are stuck using Microsoft Visual Studio on a Microsoft Vista workstation, producing Microsoft ASP.NET applications for bosses who enjoy the occasional dinner and/or trip by... Microsoft!

    Why yes, I am bitter. Why do you ask?

  3. Re:eTRADE requires IE to access account by Anonymous Coward · · Score: 5, Interesting

    Huh? I opened accounts with Safari and have used their system with it for years with zero troubles.. They do have 1 problem with Firefox ( at least on OS X ) where it will log you out if you try to go to the market research tab, but certainly they are not IE only.

  4. We only support IE because... by Anonymous Coward · · Score: 5, Interesting

    ...our boss said to. Every techie on my dev team uses firefox at home and has it installed at work as well. We are keenly aware of its advantages and market support.

    Our boss, however, doesn't care. He likes some of the fancy IE frills, and also doesn't want to spend any dev time at all resolving javascript or CSS conflicts between the two browsers. He believes that IE has a strong enough presence that forcing our users to use it is acceptable...the deciding factor for our users is in system functionality, not browser choice.

    So, that's why. Nobody here is dumb or lazy. The boss wants to cut costs and doesn't see the choice driving away clients.

  5. Lack of IT expertise by lancejjj · · Score: 5, Interesting

    The primary reason why a company can only support IE is a lack of IT expertise.

    With my employer, they hired contract staff to do a lot of web programming for internal use. And IE was our corporate standard. After a while, both the internal staff and the contract staff only knew about IE - my local management and the contract staff wasn't too on top of the reasons why you wouldn't want to build IE-only software.

    Then my company was doing more on-line retailing, so they used the same flawed principles to build the retail site. It was basically broken on anything other than our "internal standard" browser. Corporate management was kept in the dark regarding compatability issues - sales are sales, and there was no loss of customers - we simply ignored a subset of the population.

    Finally, last fall, a new IT chief was hired (the former one left on his on accord), and the new IT guy was interested in the numbers. And within about 30 seconds he saw that 0% of sales were to Safari and Mozilla users.

    The 2nd in command (within IT) claimed that nothing but IE was a popular browser. He was fired in, quite literally, five minutes. Three developers (including me) were then tasked to fix the issue with the site, and within a couple days we had a well-tested site that worked with any modern standards based browser. And it was accessable too (unlike the old site). Happily, we did all this just in time for IE7.

    Now, non-IE browsers account for about 15% of our on-line sales, and the new IT guy is considered by all (remaining) to be a hero.

    PS - you've heard of my employer.

  6. Re:Obvious by Anonymous Coward · · Score: 5, Interesting
    You don't get it. It is the old "Nobody gets fired for buying IBM" mentality, replacing IBM with Microsoft. We do everything the Microsoft way. There are some features that don't work the same under FireFox -- not that it couldn't be done on FireFox, but when all your tools are Microsoft based and all your users are Microsoft equipped, you just fall into doing thing the Microsoft way. Even if something would just work perfectly with FireFox, it is hard to justify (at this company) testing with other browsers. It is easier to just throw in a browser check and call it good.

    The issue isn't if we could support something other than IE, the issue is why in the world would we want to? Oh, and those trips and dinners sponsored by Microsoft are apparently pretty good.

    Now I'll wait for some smart ass to point out I should just quit.

  7. Re:Obvious by ThePromenader · · Score: 5, Interesting

    One thing is certain: You're doing exactly what Microsoft wants you to do. What's odder: you seem to be enjoying it. No matter, to each his own, but I know very few webmasters who would 'impose' IE - most I know spend most of their time pulling their hair out because of it.

    With that thought in mind, I wonder if there's some way to calculate how much money IE has lost webmasters trying to make their websites look the same in both IE and web-standards compliant browssers?

    --

    No, no sig. Really.

    ThePromenader
  8. Re:Obvious by Anonymous Coward · · Score: 5, Interesting

    You're doing exactly what Microsoft wants you to do.
    Yes, obviously.

    you seem to be enjoying it.
    No, not at all. It is, however the job that pays for my current lifestyle. The original question was Why are websites still forcing people to use IE? I'm trying to provide some insight.

    I know very few webmasters who would 'impose' IE
    Gee, my bank imposes it on me. (Heck, they don't even support IE7 yet.) Our "customer" is actually another organization, and they prefer their users having little choice in browsers (and other things). They certainly don't want to pay for the extra effort to support other browsers -- never mind how much that might cost. Think highly conservative here, low (perceived) risk. Decisions are being made by people influenced by Microsoft but who don't have to deal directly with the headaches those decisions cause. In particular, no one from Mozilla or Apache or MySQL have taken my management out for dinner lately. None of the reps from PHP or Python or Perl have flown them to Seattle. Hell, you'd think the guys at the Free Software Foundation would at least buy my boss a beer to explain the advantages of emacs over vi.

    But now you think my management are being simply wined and dined to purchase Microsoft Solutions. Not so: I'm pretty sure it has a lot to do with ego stroking too.

    I'd rather do things right, but this decision is way over my level.

  9. Re:Obvious by ThePromenader · · Score: 5, Interesting

    I do understand the 'majority of browsers are IE' argument - that figures in even in a company's financial decisions - but this has nothing to do with the quality of the browser. With the increasing amount of 'other' browsers climbing, there may come a time where a company may actually lose money by taking the 'IE only' option. In any case, companies are already losing money because of IE, because of all the time (and bug research) it takes for webmasters to make a website look the same in all browsers. I'm talking from experience.

    --

    No, no sig. Really.

    ThePromenader
  10. How's this for stupid? by Zeek40 · · Score: 5, Interesting

    I work for a 45,000 employee defense contractor/technology company. At my site we are forbidden from using IE because of security issues and must use firefox or some other browser. Our corporate HR website, which we must use to do our performance evaluations, benefits changes, and other administrivia doesn't work (actually rejects, won't even try to work) with anything other than IE. WTF?