RIM Releases Reason for Blackberry Outage

An anonymous reader writes "According to BBC News, RIM has announced that the cause of this week's network failure for the Blackberry wireless e-mail device was an insufficiently tested software upgrade. Blackberry said in a statement that the failure was trigged by 'the introduction of a new, non-critical system routine' designed to increase the system's e-mail holding space. The network disruption comes as RIM faces a formal probe by the US financial watchdog, the Securities and Exchange Commission, over its stock options."

Comments

Re:testing departments

[Red Flayer]

Someone needs to redefine what non-critical actually is.

A non-critical upgrade is one that isn't critical that it be performed.

Increasing storage capacity (when current capacity not close to exhaustion)? Non-critical.

Fixing the shut-down system that resulted from the upgrade? Critical.

Watching the sales reps in my office apoplectically try to figure out how to get in touch with their clients? Priceless.