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RIM Releases Reason for Blackberry Outage

Posted by Zonk on from the isn't-testing-a-requirement dept.

An anonymous reader writes "According to BBC News, RIM has announced that the cause of this week's network failure for the Blackberry wireless e-mail device was an insufficiently tested software upgrade. Blackberry said in a statement that the failure was trigged by 'the introduction of a new, non-critical system routine' designed to increase the system's e-mail holding space. The network disruption comes as RIM faces a formal probe by the US financial watchdog, the Securities and Exchange Commission, over its stock options."

2 of 106 comments (clear)

  1. perhaps by geekoid · · Score: 5, Interesting

    a routine that can take down the system is a tad more critical then you think?

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  2. RIM's biggest failure by toupsie · · Score: 4, Interesting

    Mistakes in QA do happen and everyone can do more testing but RIM's biggest failure during the outage was not their QA but their PR. How many BES Admins wasted an hour or two trying to figure out why their servers were not delivering properly to their user's handhelds? If there was a statement on their website or a message on their support line, a lot of wasted time would have been averted. If it were not for a few of the independent blackberry forums, I would not have known their was a nationwide outage during my troubleshooting.

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