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Big HMO Jolted By Email, System Failures

JoanofAlaska writes "The Wall Street Journal is running a front page story about the internal mass e-mail that exposed the failing $4 billion dollar electronic medical record system at Kaiser Permanente, the biggest non-profit HMO in the country. When word of the system's meltdown quickly spread back in November, one reporter obtained a 722 page internal document that showed patient safety lapses as a result of the system's problems. Then in February, the Los Angeles Times had a front page story in which a systems analyst who worked on the project called it 'the worst [technology] project I have seen in my 25 years in the business.' They've created a website to try to rebuild confidence in the project, and they say their goal for system availability is 99.7% (they're currently at 99.2%)."

3 of 171 comments (clear)

  1. 22 yr old? by Anonymous Coward · · Score: -1, Flamebait

    That's a great article... you know why... because a 22 yr old, I'm sure, has seen a lot of very big products or rollouts in his time. When will the news start reporting on something they know something about in this country?

  2. Can you say "will never work in IT again" ? by binaryspiral · · Score: 1, Flamebait

    While maybe he thought he was doing a great thing by bringing a wild injustice to light... there isn't a chance in hell I'd hire him for anything remotely considered a computer or communication device - I bet many others won't either.

    Repeat after me: sir, can you spare some change?

    That'll be a useful skill for you.