Slashdot Mirror
Steve Jobs Personally Resolves Customer Complaint
An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."
I e-mailed "him" about a year ago when I had a problem with my iPod that took a month to get resolved. They called me and said they were sorry, but that it wasn't "their fault" that they didn't put my new order into the system, so I had to prove to them that I in fact ordered something from them two weeks earlier. Also that their support staff really does know what is going on despite the fact that they sent me back the same iPod I had had earlier, with the same error, and it came back scratched to hell too. I wasn't very pleased with their lack of "sorry that we suck" response.
My other /. ID is actually a negative integer. I was a homeless guy living in the building that would eventually become /. headquarters. I was there two years before Taco.
SJW: Someone who has run out of real oppression, and has to fake it.