Slashdot Mirror
Apple iBook G4 Design Flaw Proven
empaler writes "Apple has long denied service on iBook G4s whose screens went black after just over one year of use, denying that there was any error. But now, the Danish National Consumer Agency has released a report proving that the error is due to a design flaw. So far, the only news site picking this up is The Register (unless you understand Danish). The Danish Consumer Complaints Board says that Apple needs to get a grip and acknowledge this error in the rest of the world. The NCA also has some photos from the report (explanations in Danish, but easily comprehensible from context)."
Yep. Same here. Late 2001 G3 iBook developed this problem after about 2 months. Over the next year it went back to Apple 3 times. It was only on the final time that the problem was actually fixed. Had they not taken care of it then, I would have been eligible for a full refund under California's lemon laws. Oh, and the second time it came back to me it had obviously been reassembled by a chimp--one screw was so loose it fell right out, the plastic clips on the case hadn't been snapped back together, and there was a nice scratch on the screen. I love using Macs, but it will be a long time before I buy another one...
This guy's the limit!
It's an engineering defect. Whether you look at it as a design problem or a manufacturing problem depends on the constraints (and perhaps also on your point of view). If they are constrained to use particular materials, then the design needs to be such that the system, when made of those materials, doesn't fail prematurely.
Understanding the constraints and setting specific definitions around terms like "prematurely" contribute inputs to the engineering process. In the end, if you release a product that breaks too soon, you messed something up and have a defect.
All of which is fine, if you then respond by revising either the design or the manufacturing process and fixing people's broken computers, which is not what Apple has tried to do.
Hey, did you know that when you buy a laptop in Norway, you're by law guaranteed for 5 years?
It won't cover parts that are normally considered to have a somewhat short lifespan, like batteries. But in other regards it is held to the same standard as other household items that are meant to last, like fridges, etc.
- These characters were randomly selected.