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Seeking Next Gen Online Order Entry Software?

Posted by Cliff on from the more-than-just-point-of-sale dept.

kwandar asks: "Our company is a small/medium sized software developer that markets its products around the world. The order/sales system is an outdated DOS-based system, with limited capabilities. We would like to replace this with one that provides new features like: CRM; customer support services; bug reporting; bug tracking; order entry; accounting reporting; and hooks into some form of licensing software. Ideally it would be web based so that all ordering can be done over one system, whether by a customer, our foreign distributors, or ourselves. Have any of my fellow readers been through this and hunted down software, that worked in a software sales environment. Can anyone recommend an all-in-one solution, or several solutions (open source preferred) which can be integrated with minimal effort?"

4 of 42 comments (clear)

  1. Re:Just an idea... by _ivan · · Score: 5, Informative

    ... get something that was made by someone/some company that worked on it for 10 years doing nothing but that, then customise it
    We've spent the last 10 years working on open-source software you can customize to do this... http://www.sisd.com/freeside/

    HTH
  2. Link, please. Will opentaps be YOUR funeral? by Futurepower(R) · · Score: 2, Informative

    I guess he means this: opentaps.

    Another self-destructive software name by open source authors. Taps: "A signal by bugle or drum sometimes performed as a postlude to a military funeral".

    Otherwise, opentaps (all lower case) seems interesting, except that the home page contains many editing errors.

  3. Re:Intractable 'solution' by TopSpin · · Score: 2, Informative

    A lot of the problem with these systems is that they're intractable... no sooner do you think you've smoothed everything off and sealed the source code does someone get a bright idea of making the system worth with another area of your business. Strange. That's what most ERP/CRM vendors call a success.

    If it isn't being adopted by new users then it's being rejected and you're not helping the business.

    --
    Lurking at the bottom of the gravity well, getting old
  4. Re:Sugar CRM - Open Source CRM by Anonymous Coward · · Score: 2, Informative

    There's also vtiger: http://www.vtiger.com/.

    It's a forked version of SugarCRM, by devs who aren't douche bags when it comes to open source procedure.