Seeking Next Gen Online Order Entry Software?

kwandar asks: "Our company is a small/medium sized software developer that markets its products around the world. The order/sales system is an outdated DOS-based system, with limited capabilities. We would like to replace this with one that provides new features like: CRM; customer support services; bug reporting; bug tracking; order entry; accounting reporting; and hooks into some form of licensing software. Ideally it would be web based so that all ordering can be done over one system, whether by a customer, our foreign distributors, or ourselves. Have any of my fellow readers been through this and hunted down software, that worked in a software sales environment. Can anyone recommend an all-in-one solution, or several solutions (open source preferred) which can be integrated with minimal effort?"

Comments

Re:Just an idea...

[_ivan]

... get something that was made by someone/some company that worked on it for 10 years doing nothing but that, then customise it

We've spent the last 10 years working on open-source software you can customize to do this... http://www.sisd.com/freeside/

HTH