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New York Sues Dell for Poor Customer Service

Posted by ScuttleMonkey on from the reaping-what-you-sell dept.

Phanatic1a writes "New York Attorney General Andrew Cuomo is suing Dell, alleging bait and switch financing tactics, false advertising, and 'numerous other deceptive business practices relating to their technical support services, promotional financing, rebate offers, and billing and collection activity.' According to Cuomo himself, 'At Dell, customer service means no service at all.'"

4 of 295 comments (clear)

  1. Re:I know why by eln · · Score: 5, Insightful

    That's an interesting theory, but I think it has more to do with Cuomo following the Eliot Spitzer School of Getting Yourself Elected Governor of New York. It mostly involves bringing high profile cases against nationally recognized big corporations.

  2. Re:Yawn yawn by Anonymous Coward · · Score: 4, Insightful

    If you buy a machine from dell, and it comes pre-loaded with software. When that software acts up, dell should be responsible. If dell doesn't want to take responsibility, then don't install 3rd party software.

    When I purchased my car (a honda actually), I had the dealership install an after market remote starter. When I had trouble, guess who I brought it to. Guess who fixed it ? The dealership.

    Now, had I bought it from Best Buy I would have brought it back to Best Buy.

  3. Re:Geek Squad by mrchaotica · · Score: 4, Insightful

    Best Buy is actually a good place to buy computers, as long as they're low quality. Why? Their extended warranty has a "three strikes and you're out clause" whereby after the computer has been serviced three times, if it breaks again they give store credit for a replacement. So, the procedure is as follows:

    1. Buy a crappy PC and a service plan from Best Buy
    2. Take it in for service when it breaks the first time
    3. Take it in for service when it breaks the second time
    4. Take it in for service when it breaks the third time
    5. Get store credit (of full original price!) towards replacement when it breaks the fourth time
    6. Repeat.

    My family went through this cycle about five times over about the past decade, starting with a refurbished Packard Bell 486 desktop and ending with a 20" iMac Core Duo (and no, we did not break anything on purpose, or be overly rough with our machines). Also, I don't count Apple as "crappy," although it should be noted that Best Buy replaces Macs on the first service instead of the fourth, because it doesn't have the facilities to repair them.

    --

    "[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz

  4. Whatever.... by tacokill · · Score: 4, Insightful

    Look, you may not like the 29.9% rate --- but it is 100% legal and 100% voluntary. The rates that credit cards (of all kinds) charge you are very very high and you certainly have the right NOT to use them. If you didn't read the fine print, that is 100% your problem. Not Dell's.

    My question to you is this: why in the fuck are you buying a depreciating consumer item when you do not have the money to afford it?

    I really, truly, do not understand some people's financial decisions. Leasing cars, paying ridiculously high APR's....and then wondering why, after all these years of hard work, they are poor.