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Symantec Updates Cause Chaos in China

Hello Kitty writes "According to Computerworld, a signature update to Symantec's anti-virus software has knocked out thousands of Chinese PCs. Apparently the latest update for the AV component of the various Norton packages mistook two system files in the Chinese edition of Windows XP SP2 for the 'Backdoor.Haxdoor' trojan. Piracy issues may complicate recovery, since once the updates are installed Symantec says the only hope for reviving an affected system is to re-copy the affected DLLs from the Windows restore disks. Everyone has their official restore disks handy, right?"

7 of 266 comments (clear)

  1. Yes. by khasim · · Score: 3, Informative

    All localized Windows versions? 33 MUI versions and 27 LIPs? Original XP, SP1, SP2 and other intermediate patched up versions?

    Yes. If they need help I'm sure that VMWare will be happy to provide them some expertise (seeing as how they seem to be sorely lacking it). And than is JUST FOR INSTALLING THE PATCH.

    And you don't need to test "other intermediate patched up versions".

    This is a virus scanner. Right?

    So they only need to test against the various released versions of the files. All they need is a set of DIRECTORIES with the files to be scanned in them.

    So one box could have ALL the various patches for that system. Based upon the variances in the files. One box for the US release. One box for the Spanish release. Etc.

    And as I said, they don't have to be physical boxes. VMWare can help out a whole lot in that regard.

    It's called "Computer SCIENCE" for a reason.
  2. Re:no sympathy by hackingbear · · Score: 2, Informative

    law suit? Read the fine print of your EULA. If you can sue so easily over software quality, there will be no software company left in the world.

  3. Re:no sympathy by fbjon · · Score: 2, Informative

    Not only did you bring nationality into this, you (and many others) also brought piracy. Both of those are irrelevant and off-topic, as this affects all users at least equally, if not legitimate users more.

    --
    True confidence comes not from realising you are as good as your peers, but that your peers are as bad as you are.
  4. Re:Pre-pwned windows by Anonymous Coward · · Score: 1, Informative

    Tell us how you know such insider knowledge. Cite a few examples. If you discovered such backdoors yourself tell us what you did to find them.

    Until then the parent such be modded down as flamebait, since no evidence whatsoever was given. Once again slashdot jumps to mod up anything anti-Windows regardless if it contains any amount of truth. Typical.

    Santa Claus paid off Microsoft to put a back door in. Come on karma!

  5. Re:no sympathy by ozmanjusri · · Score: 3, Informative
    Try typing
    #rm -f /bin/init
    and lets see how far your computer gets?

    Still fine.

    Probably be different if I was logged in as root, but Linux discourages that.

    --
    "I've got more toys than Teruhisa Kitahara."
  6. Re:no sympathy by Anonymous Coward · · Score: 1, Informative

    Actually, deleting /vmlinuz wouldn't cause a crash. It would just cause the machine not to boot up again next time. Which could be months later, by which time you may have installed a new /vmlinuz anyway.

    Also, antivirus programs in Linux generally aren't allowed to touch /vmlinuz.

  7. Re:Do you want to PAY for that level of stupidity? by Xiaran · · Score: 2, Informative

    I was once speaking to some people that worked as developers and QA people at McAffee... this kind of thing is their worst nightmare. They test more than you would believe(the head QA guy told me that he used to work on medical equipment testing and that McAffee tested *way* more than that). These kind of produces have user bases that most software developers in the world rarely come close to in terms of numbers... something like 50 million licenses apparently... so if something goes horribly wrong you get a *lot* of angry customers.