Unsticking Yourself From Your Security Application

Ant writes "In Scott Dunn's Windows Secrets, he describes his informal tests of well-known computer security vendors when it comes to subscriptions and renewals. These days, most antivirus and other security products come with a subscription to update your virus definitions. He also explains ways to opt-out, users' comments, etc. Seen in EGeezer's Broadband/DSL Reports security forum thread. Always read those end user license agreements (EULAs)."

Comments

As Usual, The Summary doesn't match TFA

[rueger]

Having actually read TFA, none of these companies make it that hard to know that your credit card charge is recurring, although two place that information in the EULA.

I wouldn't consider myself mis-led by any of these products, and actually would have assumed that when I purchase a "subscription" it will be renewed annually using my credit card information.

Most absurd though was the author's complaint that he wasn't immediately offered an option to suspend the use of his credit card info for renewals, but still have the service remain live.

After your purchase, you can go to Microsoft's Billing and account management page and sign in with your Windows Live e-mail and password. There, you can click on the service you purchased (Windows Live OneCare) and see links for complete cancellation of the service itself. But nowhere is there information on simply canceling recurring credit-card charges.

Lord folks, do we really need to go this far to find something to complain about?