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PC Call Centers Garner Lowest Satisfaction Score

Posted by Zonk on from the ouch-worse-than-cable-service-that's-harsh dept.

Lucas123 writes "The University of Michigan took its first American Customer Satisfaction survey and found that of six industries measured for the Customers' Call Center Satisfaction Index, the PC industry received the lowest score, according to a Computerworld story. 'According to the survey, nearly 73% of the people who have bad experiences with their PC companies' call centers said they will consider purchasing their next PCs from another company, while 85% of customers who had their problems resolved by calling a PC call center said they would continue doing business with the company. Other calls centers included in the survey included banking, cell phone service, cable and satellite television, and insurance.'"

2 of 223 comments (clear)

  1. Profit! by slapout · · Score: 4, Funny


    1. Start computer company
    2. Have good tech support
    3. Profit!!!

    Wait, somethings not right ...

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    Coder's Stone: The programming language quick ref for iPad
  2. Your call is important to us by Hoi+Polloi · · Score: 4, Funny

    I'd leave a better comment but I'm still on hold with Dell...

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    It is by the juice of the coffee bean that thoughts acquire speed, the teeth acquire stains. The stains become a warning