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Microsoft Evasive on 360 Hardware Changes

Posted by Zonk on from the it-wasn't-broken-in-the-first-place-huh dept.

From all reports Microsoft has upgraded the Xbox 360 consoles coming from their factories, and modified the consoles heading back to consumers from service calls. The trouble is, they're having a hard time admitting it. The company has always maintained there aren't any excessive heat problems with their console, so admitting now that they've added extra heatsink capabilities would be ... somewhat embarrassing. Dean Takahashi at the San Jose Merc has an interview with Todd Holmdahl, the 'hardware guy' at Microsoft: "We're very proud of the box. We think the vast majority of people are having just a great experience. You look at the number of games they are buying, the number of accessories they are buying, the Live attach. They love the box. They continue to buy the box. That said, we take any customer issue very seriously. We continue to look into these things very deeply. You have seen we have made some changes to our customer service policy."

5 of 106 comments (clear)

  1. Re:RTFA...but whats the actual issue by ichigo+2.0 · · Score: 5, Funny

    But it's Microsoft! Obviously something evil must be going on. Maybe the heatsink is made of kittens?

  2. Marketing to the Rescue! by Shadow+Wrought · · Score: 3, Funny
    "We opened the Next Generation of consoles with the hottest one out there! Now we're making sure it gets nothing but cooler from here on out!"

    Remember kids; it ain't marketing unless it ends with a bang!

    --
    If brevity is the soul of wit, then how does one explain Twitter?
  3. Those new changes in full by Realistic_Dragon · · Score: 2, Funny

    10,000 volt capacitor (triggered by Live Smack Talk interpretation device).
    Instant set concrete foam spray (triggered by the pirate Windows install seismometer).
    Mustard gas dispenser (triggered by the mod chip detection unit).
    Flamethrower (triggered by the iPod spectrometer).
    VHF location transponder tied to IRBM launch site (triggered by the GPL sens-o-matic).

    --
    Beep beep.
  4. The drake... by spocksbrain · · Score: 3, Funny

    I don't even like XBox.
    You don't like The Box?
    I hate The Box.
    I loooooove The Box!
    How could you not like The Box?
    Who's The Box?
    Who's The Box!
    The Box is good.

  5. Re:RTFA...but whats the actual issue by technos · · Score: 2, Funny

    likely the heatsinks are made out of the tortured souls of Vista QC'ers.

    Suuure.. Vista QC.. Next thing you'll be telling me that BluRay discs are made from the scales of Nessie, or that Bigfoot designed the original X-Box controller.

    Though.. I would almost believe that last one.

    --
    .sig: Now legally binding!