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Industry Insider Blasts Comcast
gordette writes "I'm posting this because Comcast did the same thing to me that this journalist describes — held my HD channels hostage by insisting that I shell out for an expensive cable package. The journalist is blasting Comcast for their 'shakedown' of consumers, and is doing so in full view of industry insiders. She also links to an earlier blog post describing Comcast's Motorola DVR problems."
your story is unique and i'm surprised you havent' gotten modded down yet!
When I moved to my new apartment, I called up comcast to install service with their HD package. Instead the guy comes to my apartment with the regular box. I said "No, I wanted the HD box" he said "oh well, this is what they sent me with, get it installed or nothing else"
Since I'm a doctor and have a hard time getting out of the hospital when they give a 6 hr install window, I said "fuck it, install it, I'll deal with it later" 2 minutes after the guy left, I called up Comcast realizing that the guy took the remote with him when he left and asked if I could get someone to exchange the box I even told them I'd leave the box with the the doorman and they can just pick up and leave the new HD box, they said they would do better and they would come back to my house right away. They never came back.
So at the end of the night, I called them back, the CSR on the line started yelling at me saying "Oh no you cant expect that, who told you that? Who told you that? who told you that? well if you want that, then we're gonna have to charge you more money as an install fee." After hanging up on that rude chick, I call back and tell them, I'll cancel the service having only had the service for a grand total of 2 hrs. The new CSR says ok, there'll be no charge.
I physically return the box to the comcast service center (without the remote b/c the install tech took it with him) I get a bill 2 months later for a full month of service, the install fee, and a fee for not returning the remote. It took me 6 more months and probably 10 hrs or so on hold with various departments to get that money back. In the end, they actually paid me $1.60 in interest charges or something. Whatever, fuck it, I'm done with them. The ironic part, is that this was in Philadelphia, my apartment was less than 100 yards away from their new SkyScraper they're building there.