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AT&T Vs. Apple Store At the iPhone Launch

MBCook tips an article at Gizmodo that begins with a reader's experiences trying to buy an iPhone yesterday at an AT&T store and an Apple store. Many, but not all, of the comments on the post echo this reader's experience: Apple good, AT&T bad. "Day one revealed what all Apple aficionados fear. That AT&T, through the depths of its incompetence, could derail the iPhone."

12 of 375 comments (clear)

  1. Re:Apple ends up looking bad (er, less than great) by Anonymous Coward · · Score: 5, Informative
    Keep reading there jackass, the very next line reads:

    Now that I have the iPhone, i'm as impressed as I hoped i'd be (and glad I bought three more for my colleagues), although it certainly could use some minor software updates (minor tweaks to the UI.. adding of buttons, landscape mode for the keyboard in other than Safari, etc)...
  2. Re:Apple ends up looking bad (er, less than great) by famicommie · · Score: 3, Informative

    I feel especially bad for the people who waited in line for hours, only to have their iPhone be useless for several more hours as they waited for it to activate.

  3. Re:iPhone VS OpenMoko by Tony · · Score: 3, Informative

    The NEO1973 is arriving July 9th. At least, the early-bird version is, without WiFi. The WiFi, official version arrives in October.

    I'm pretty damned happy. I've been waiting a long time.

    --
    Microsoft is to software what Budweiser is to beer.
  4. Re:and i quote by Hawthorne01 · · Score: 2, Informative

    For anyone who doesn't get this, it's a reference to AT&T's monopoly days when Saturday Night Live had a sketch starting Lilly Tomlin in '76 called simply enough... "The Phone Company." Surprisingly, I can't find a YouTube video.

    That's because that character of Tomlin's, Ernestine the Phone Operator, pre-dates SNL: It goes back to Rowan and Martin's Laugh-in.

    Here's a clip from The Cher Show.

    --
    "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former."
  5. Re:Give me a break by Anonymous Coward · · Score: 5, Informative

    Um, clearly you have no idea how the whole release worked. There was ZERO activation in the stores; everything is done through iTunes. The only thing that was performed (and it was optional--could also be done online) was a credit check that all mobile providers conduct.

    So precisely how can the AT&T 'monkeys' panic over activation?

  6. Satisfaction by HappyCycling · · Score: 5, Informative

    I'm not sure what market everyone else was in, but in my small Tennessee town, it couldn't have been a smoother purchase. I walked into the AT&T store Saturday afternoon at 3:30pm, they had 4 8gb, 4 4gb iPhones in-stock. I needed to transfer my number form my dad's account (I've been paying the bill for the last 2 years) and possibly pay a deposit for a new contract under my name with my old number. It took me about 15 minutes on the phone with a transfer rep. and less than 5 minutes to confirm everything was correct (with no deposit) to get in and out. Got home, activated the phone in about 5 minutes; everything works perfectly with my new awesome phone. They couldn't have been more helpful at the AT&T store; looks like a case of YMMV.

  7. Re:iPhone VS OpenMoko by imroy · · Score: 2, Informative

    You mean the FIC Neo1973. OpenMoko is the software stack.

  8. Re:Apple ends up looking bad (er, less than great) by The+One+and+Only · · Score: 4, Informative

    The "go to an AT&T store" was just a buzz-building maneuver. The entire quote, in context, was something like (I'm paraphrasing), "If you want to get an iPhone, you should go to an AT&T store. A lot of people are going to go to the Apple stores because they don't realize they're also for sale at AT&T stores, so if you go to an AT&T store, you'll have a better chance of getting one." That's just an attempt at a self-fulfilling prophecy (for vast lines at Apple)--and evidently, it worked. There were also vast lines at some AT&T stores, of course--Steve made the remark hoping to equally overflow BOTH outlets.

    Apple's reputation is also more compatible with the "line up, stay overnight in line, and be on the news when the store opens" hoopla than AT&T's reputation is. By the way, the AT&T stores in Spokane, WA were indeed selling actual iPhones, although the AT&T kiosk in Moscow, ID was selling the vouchers.

    --
    In Repressive Burma, it's not just your connection that dies. slashdot.org/comments.pl?sid=314547&cid=20819199
  9. At&t worked for me by bobm · · Score: 2, Informative

    I did the AT&T line thing from around noon on and it went well. They had around 60 8G units and I was around #40 so my wait was worth it.

    Quite a few people were holding places for bosses, parents and spouses. Most of the people seemed to be Mac users. Everyone was in a good mood and it made the time pass.

    The Store was great, good attitudes all the way around, I gave them a credit card they gave me a phone. Can't get much easier than that. They told us ahead of time that the # accessories was limited and tried to set expectations. We were told ahead of time that they would only sell one phone per person which I think really helped.

    Online activation was easy, note that I'm a current AT&T customer so that may account for something.

    The phone is nice and it's easier to learn to type on than doing Graffiti (sp) on my old Treo. The edge works as I expected (note: I spend a lot of time in a non-3G area so that wasn't a problem). The voice quality is good according to friends I've talked to.

    For those out there that don't like it, don't buy one. Most of the arguments against it (it's going to cost $$$ over 2 years, like I won't have a phone otherwise) are just silly but such is the world it seems.

    Of course, today my Nokia 770 arrived (from the Woot last week) so now I have two toys to play with...

  10. Re:Apple ends up looking bad (er, less than great) by Anonymous Coward · · Score: 2, Informative

    That's funny. I thought there was a limit of two iPhones per person. Hmmmm?

  11. Re:iPhone VS OpenMoko by hirschma · · Score: 2, Informative

    I own a Nokia E61. You will be very disappointed with a Nokia smartphone - buggy, crap features, etc. I was completely surprised at the shoddy execution.

    I'm guessing that in the UK you get return rights, tho. Make sure that you do.

  12. Re:Apple ends up looking bad (er, less than great) by emj · · Score: 3, Informative

    The more automation you have the more important the people you have are. If your workers don't care for quality you wont get it from the machines either,