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Microsoft Acknowledges 360 Issues, Extends Warranty to 3 Years

Posted by Zonk on from the red-rings-of-awesome dept.

RamblinLonghorn writes "Microsoft has announced that they are extending the warranty for all Xbox 360s to 3 years. This appears to be entirely retroactive and that 'those who have already paid for such repair charges can expect reimbursement checks for the amount of their console repair.' It seems as though Microsoft is accepting the blame for the hardware malfunctions, but it is worth noting that this warranty modification only applies in the 'Red Rings of Death' situation."

5 of 205 comments (clear)

  1. Red rings of death by Anonymous Coward · · Score: 4, Informative

    ...and for those of us who have no idea wtf the "red rings of death are", see here

    (Posted anonymously to avoid karma whoring)

  2. Re:Still, they break. by stratjakt · · Score: 5, Informative

    They dont shell out a new console, they ship you a refurbed unit.

    Give them a CC# and they'll cross ship (send your refurbed unit out right now, before they recieve your return).

    Then they fix yours, and put it in the pool to be sent to someone else.

    It's how RMA's work.

    --
    I don't need no instructions to know how to rock!!!!
  3. Re:A $1 BILLION DOLLAR cost? by mediamonkey · · Score: 5, Informative

    Actually, it is almost EXACTLY that much - according to the BBC http://news.bbc.co.uk/1/hi/business/6275728.stm

  4. Re:An Utter Train Wreck by Anonymous Coward · · Score: 4, Informative

    The most amazing thing to me is that according to these figures the PlayStation 2 sold 188,000 units during May So the old gen PlayStation outsells the nextgen Xbox 360 and the PS3.

    Top selling hardware for may is:

    DS 423,000
    Wii 338,000
    PSP 221,000
    PS2 188,000
    Xbox 155,000
    PS3 82,000
    GBA 80,000

    Even funnier. Handhelds are more popular then the big nextgen wonders.

  5. Microsoft Knew and Denied by egNuKe · · Score: 3, Informative

    http://www.megagames.com/news/html/console/microso ftconfessandfixrrodepidemic.shtml has gone all the way to say: [quote]Some people would believe that Microsoft have just discovered the issue and fixed it, as expected from a reputable multinational company. But when asked, Robbie Bach, president of Microsoft's Entertainment & Devices Division for a "little over first year" the "set of issues wasn't visible at all," but during the last couple of months the company has seen "significant increases, significant call volume, and significant attention" to the problem. During those "couple of months" Microsoft actively denied the problem several times. [/quote]