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Ticket Tracking and Customer Management?

Posted by kdawson on from the looking-for-a-package dept.

An anonymous reader writes "Like many Slashdot readers, I'm sure, I run a small side business doing IT consulting in addition to my day job. I'm looking for a good open-source ticket tracking system that I can run under Linux, preferably one that also has some customer management features. I'd like to be able to maintain a separate record for each job, along with time tracking, work logs, and information about the customer. Much of what I see on Sourceforge is, as usual, pre-pre-pre-alpha with no actual code. Does anyone have any suggestions for a project that might fit my needs?"

4 of 236 comments (clear)

  1. One by m0nkyman · · Score: 5, Funny

    Postgresql. You may need to do some minor work customizing it....

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    ~ a low user id is no indication I have a clue what I'm talking about.
  2. We use JIRA by GoatRavisher · · Score: 5, Informative

    JIRA runs under Linux. It is not open source, but the cost of the application and support is well worth it. I believe it is free to use for open source projects. They also provide the full source code, which has allowed us to heavily customize the application. When I started evaluating issue tracking systems this page proved to be rather useful http://en.wikipedia.org/wiki/Comparison_of_ticket- tracking_systems.

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    Man will never be free until the last king is strangled with the entrails of the last priest. --Denis Diderot
  3. Re:RT by More_Cowbell · · Score: 5, Funny

    The website is down (slashdotted?) Do you know where I can submit a ticket?

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    Experience teaches only the teachable. -AH
  4. Re:RT For sure by jesse · · Score: 5, Informative

    yarbel,

    I'd love to hear a bit more about the scaling problems you had over on rt-devel@lists.bestpractical.com. We have end users (some of them paying customers, but plenty of them not) with well over a million tickets in their RT instances without any sort of performance problem.

    And I'd certainly love to see patches for anything you had to do to get performance up to snuff. (Since, well, we'd certainly like to improve things if users are running into trouble.

    Best,
    Jesse (RT's chief catherder)