Emoticons in the Workplace
Platonic writes "According to the New York Times, the Emoticon has become much more than something the kids do after school. The little guys seem to have found their way into the workforce: being used by stock brokers and even the U.S. Military.
From TFA: 'I mean, it's ludicrous," said Ms. Feldman, 25. "I'm not going to feel better about losing hundreds of thousands of dollars because someone puts a frown face to regretfully inform me.'"
Business to customer, never use emoticons, avoid cultural references and slang (i.e. "hit it out of the park").
Inter-team communications within company, light to no use of emoticons, some slang (if teams in same country)
Intra-team, emoticons, abbrv, AFK, BRB, etc. slang. vastly more acceptable.
That'd be the rules where I work and they seem to work quite well.
-nB
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