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iPhone Bill a Whopping 52 Pages Long

PoliTech writes "iPhone bills are surprisingly large - 'Xbox Large', according to Ars technica: 'AT&T's iPhone bills are quite impressive in their own right. We're starting to get bills for the iPhone here at Ars, and while many of us have had smartphones for some time, we've never seen a bill like this. One of our bills is a whopping 52 pages long, and my own bill is 34 pages long. They're printed on both sides, too. What gives? The AT&T bill itemizes your data usage whenever you surf the Internet via EDGE, even if you're signed up for the unlimited data plan. AT&T also goes into an incredible amount of detail to tell you; well, almost nothing. For instance, I know that on July 27 at 3:21 p.m. I had some data use that, under the To/From heading, AT&T has helpfully listed as Data Transfer. The Type of file? Data. My total charge? $0.00. This mind-numbing detail goes on for 52 double-sided pages (for 104 printed pages!) with absolutely no variance except the size of the files.' You would think that a data company would have a more efficient billing process."

10 of 369 comments (clear)

  1. Paperless billing by PoitNarf · · Score: 4, Insightful

    Now I am extremely happy that I went with their paperless billing option when I signed up for my iPhone.

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    "0101100101? It's just jibberish. *looks in mirror, gasps* 1010011010@!? AHHHHHH!!"
    1. Re:Paperless billing by WhatAmIDoingHere · · Score: 4, Insightful

      You and I define "easy" differently.

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  2. AT&T == NSA monitoring by Anonymous Coward · · Score: 4, Insightful

    This level of detail is not only "mind-numbing" in is inconvenience, but should alarm anyone concerned with the privacy of their communications. AT&T has a dismal track record with respect to warrantless governemnt data mining, and it disconcerting that they relay such detailed monitoring for their billing records (even when there is no charge). You can be assured that such records are conveniently feeding the data mining engines at the NSA.

  3. Hidden charges and "mistakes" by Matt+Perry · · Score: 3, Insightful

    It'll make it easier to slip in a $1 charge here and a 25 cent charge there. Few people read those bills and making them longer and filled with useless data like this will make it harder to find the signal in the noise.

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  4. Re:Someone got $3000 bill for using iPhone in Euro by tomhudson · · Score: 4, Insightful

    Web pages are getting ridiculously heavy, thanks to high-speed internet and people feeling that they don't have to optimize - "it takes away from the experience."

    The same can be said for server loads - page generation is going backwards in terms of cpu usage. I've seen php scripts that end up #including almost 100 other scripts ON EVERY PAGE LOAD!!!

    This is insane.

  5. Same with Charter Cable Phone on Unlimited Plan by Proudrooster · · Score: 3, Insightful

    Yep, sign up for Charter FREE UNLIMITED LONG DISTANCE and get an itemized bill of all your long distance and zone calls. I think this is so the marketing drones can pull the run out from under you at some future date and point out HOW MUCH FREE SERVICE you have been getting. It appears that companies just want to keep their options open in-case they decide to eliminate or charge MORE for the FREE UNLIMITED SERVICE.

    Now that we know this, we should have a contest and see who can generate the largest bill.

  6. Re:Someone got $3000 bill for using iPhone in Euro by iminplaya · · Score: 3, Insightful

    Web pages are getting ridiculously heavy, thanks to high-speed internet and people feeling that they don't have to optimize...

    Actually it's because they're so heavily laden with advertising. Blocking the ads speeds things up considerably. In fact, when possible, I block everything that's not on the page I'm visiting. I don't know if there's a hosts file on the iPhone to edit.

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    What?
  7. Re:bills, surcharges, and carbon footprints by Firehed · · Score: 3, Insightful

    That's 100% AT&T's fault. Apple did their part; if AT&T can't get their shit together, it's their own problem.

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    How are sites slashdotted when nobody reads TFAs?
  8. Re:Employees hate the billing. by GodfatherofSoul · · Score: 3, Insightful

    That's the whole point. If your bill is a gazillion pages long with obfuscated charges, it makes it easier for phone companies to sneak in extra charges. When you look at your phone bill through that lens (and compare your monthly phone bill to other utilities) it becomes pretty obvious what the game plan is for the industry.

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    I swear to God...I swear to God! That is NOT how you treat your human!
  9. Re:Employees hate the billing. by sjaguar · · Score: 3, Insightful

    While I agree that customers tend to suffer from information overload, it is not always the wireless companies fault. After working for a wireless billing company for the past 13 years, I have found that the government causes a lot of the confusion. When producing invoices, we had to make sure that they complied with federal, state, county, and city regulations. Matters would get more complex when dealing with some national carriers as you now have to comply with more regulatory bodies.

    Of course, the wireless companies are not blameless. When rating rules become so complex that it takes more than a printed page to explain a specific rule, the rules are too complex for both the wireless company and the consumer.

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