iPhone Bill a Whopping 52 Pages Long

PoliTech writes "iPhone bills are surprisingly large - 'Xbox Large', according to Ars technica: 'AT&T's iPhone bills are quite impressive in their own right. We're starting to get bills for the iPhone here at Ars, and while many of us have had smartphones for some time, we've never seen a bill like this. One of our bills is a whopping 52 pages long, and my own bill is 34 pages long. They're printed on both sides, too. What gives? The AT&T bill itemizes your data usage whenever you surf the Internet via EDGE, even if you're signed up for the unlimited data plan. AT&T also goes into an incredible amount of detail to tell you; well, almost nothing. For instance, I know that on July 27 at 3:21 p.m. I had some data use that, under the To/From heading, AT&T has helpfully listed as Data Transfer. The Type of file? Data. My total charge? $0.00. This mind-numbing detail goes on for 52 double-sided pages (for 104 printed pages!) with absolutely no variance except the size of the files.' You would think that a data company would have a more efficient billing process."

Comments

Re:Someone got $3000 bill for using iPhone in Euro

[gEvil (beta)]

The thing that I find even more disturbing than the $3000 bill is this: "I'm a web developer as part of my career and I couldn't even tell you how many KB the average web page is, no less a text message to my son, an e-mail with a photo to my mother, or a quick check of Google Maps." I can only assume that optimization isn't in this guy's vocabulary.

Re:Someone got $3000 bill for using iPhone in Euro

[iamdrscience]

I don't know, that doesn't seem too unreasonable. I mean, I could take a pretty good guess at how big the web pages I write are and how big the images I use are, but just by glancing at any random webpage I don't think my guess would be pretty accurate. Likewise I think it's difficult to guess what would be an "average" size for a webpage. There are just too many variables involved.

Employees hate the billing.

[MikeFM]

Be glad your not an employee. When I worked at Cingular it was a nightmare when customers called in and wanted you to explain their bills. It's so complex and ass backwards that often nobody that works for Cingular can even tell you what it all means. It's pretty stupid when you have to pow wow with two or three managers to get a decent guess at what the bill is trying to say. It's a definate case of information overload being used to hide the real content from customers.